Apple tech as suicide hotline operator

Overall, Apple tech support is top notch. Most of the techs I have spoken to have known their stuff, and are generally pleasant. Could it be that they are too pleasant? That's the impression that I get from reading this blog post entitled 'What would happen if the irrepressibly positive Apple repair technician I talked to this week about my broken iPod were to get a new job at a suicide hotline.'

Ah, humor is fun, isn't it? Feel free to tell me why I'm wrong in the comments.