Some games offer two tiers of membership, free and premium. Some are free-to-play with microtransactions. Some are subscription-based, but have free-trial periods. Customer service and technical support costs the same whether someone's paying or not, though.

Should the free-trials and free users get the same amount of customer care and technical support as the paying players? Should it not matter? If free/free-trial users get less or no support does that encourage them or discourage them from upgrading to paying for the game? Shower us with your collective wisdom!

This article was originally published on Massively.
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