"Nicole," the unfortunate victim in this scam, refused to buy a system that cost as much as a laptop. However, the clerk said that they had already paid for the "costly" licenses. She asked why other shops only charged a few hundred dollars for the system ($300 according to the original article) and the clerk claimed the licenses "were not original."
After some haggling, she was able to get the cost down to $2600. Later, her brother informed her that she had essentially been robbed. She went back to the store and demanded a refund -- but she agreed to pay $1000. When complaining to the Consumers Association of Singapore, she was denied any further help because she had already agreed to pay the store.