Developer communication as it affects games
Developer chats aren't only important when it comes to what players know about the game -- they're also important in how the players approach the game. That's one of the more interesting conclusions to be taken away from Elder Game's latest discussion regarding the interactions between developers and community. As Eric Heimburg points out, developers and community teams have two main approaches to dealing with their players, both of which affect the attitude of players and their perception of the game as a whole.
Aion is his choice of examples for the first type of communication, in which the development team is essentially totally silent. The attitude is either complete silence, or denying that a bug is actually a bug. On the flip side, Champions Online embraces an open style of communication in which the developers loudly talk about bugs, system problems, and so on. Heimburg goes on to point out the positives and negatives of both sides -- Aion, for instance, creates an impression that things are working as intended even when they aren't. That works well until it becomes absolutely transparent that something is wrong, at which point the credibility is lost. Champions Online has a much more prevalent sense that the players should work with the developers and give them slack, but that only extends so far. It's an interesting look at a complicated issue, and worthy of an in-depth reading.
