Over the years, I've submitted my fair share of tickets. Indeed once during the Wrath beta I and a bunch of other hapless explorers got trapped under Dalaran bank and I had to ask a GM to teleport them out (being a druid I just teleported to Moonglade -- after twenty minutes of waiting for my hearthstone to cooldown and them remembering I had an escape route). However in all my dealings with them in-game I've never actually met a GM in-game (on the other hand I've met a bunch in real life). So I want to know, readers, have you ever seen a GM with your own (virtual) eyes? Did they appear to you in that robe get up seen in the manual or as something a little more scary? Come on and spill the beans, I want to hear about all your fascinating GM encounters!