"OMG lag!" "Ugh, I got dc'ed." "Hey, why didn't I get the hat?"
If you were logged into Guild Wars for more than five minutes on Friday, you most likely either saw people saying one (or all three) of those things, or said them yourself. As the Wintersday finale approached and district numbers soared in Lion's Arch and Kamadan, lag -- a typical festival issue -- became the most used word in the game, with Error 007 messages popping up all over the place.
Most players are used to that around festival times and understand that the server load in some areas is much higher than usual. However, another little glitch showed up Friday that players weren't quite so forgiving of: a huge number of players weren't getting their Wintersday hats, and Guild Wars players do not love it when they don't get their hats.
The outcry hit the forums pretty quickly, and community manager Regina Buenaobra logged an extra long workday communicating with the community and the ArenaNet team, trying to fix the bug. Eventually the bug was fixed, with a very welcome announcement from Regina: they will be re-running Wintersday. Dates are still to be announced, but it's welcome news for all players.
Good luck on round two, and thanks to ArenaNet!