The letter covered several issues, the first being support. There was the inevitable "I'm givin' her all she's got!" joke, but in the end, "When -- if -- you see Queues, they should be much shorter and stability will be much better." Game adjustments are also getting a look, with the team asserting that they have been listening to what the players want and are planning some changes. A brief list of what's coming is included with the promise of even more on the way.
Speaking of promises of things to come, Update 1 is getting its "final coat of paint" (and evidently a fancy name), and should hit the public test server soon. This State of the Game letter promises great things to come for Star Trek Online in 2010, so take a look for yourself and we'll keep our eyes peeled to see what comes of it.