In the interview, Paiz spends a considerable amount of time both praising the community and reassuring it that these changes will benefit the game as a whole. One of the issues she addressed was the lack of Player versus Monster Player (PvMP) combat for non-subscribers, saying that it was necessary for now, but that may change in the future: "While we plan to introduce [PvMP] at some point in the future to the rest of the playerbase, we wanted to first focus on delivering the quality PvE game that we have to players in a way that continued to drive great interest and fun in the game."
While she declined to comment on whether Turbine would be giving refunds for lifetime subscribers who purchased that option shortly before the announcement of the F2P change, Paiz did say they'd like to offer lifetime VIP subscriptions again at some point. Paiz also said Turbine has "a lot of ideas" for additional classes, and it is working with the CDC to get LotRO launched in China.
You can read the full interview over at Mordor or Bust!