5.2% of iPhone 4 owners reported dropped calls during the month of July, while 6.3% of owners of the iPhone 3GS said they had experienced dropped calls in a June survey. The survey also noted that one in five iPhone 4 owners said that the antenna issue had caused them problems, but respondents also overwhelmingly felt that Apple's solution (the free case / bumper giveaway) was acceptable.
The survey contained more fascinating information about the iPhone 4. While 72% of iPhone 4 owners are Very Satisfied with their phones and another 21% weigh in at Somewhat Satisfied, those numbers are lower than what ChangeWave saw for the iPhone 3GS in August of 2009. At that time, 82% of iPhone 3GS owners were Very Satisfied, and 17% were Somewhat Satisfied. ChangeWave believes the tidal wave of negative publicity around the release of the iPhone 4 may be the cause of the lower numbers for the new phone.
Even more fascinating were the results of a survey question asking "What do you dislike the most about your iPhone 4?" While the same question about the iPhone 3GS last year found 41% of respondents griping about the short battery life, a huge number of iPhone 4 owners find AT&T to be the worst thing about the phone. 27% found the requirement to use AT&T's network to be their top complaint, while 24% found the coverage, speed, and quality of the AT&T network to be their top beef.
ChangeWave thinks that now that the wave of negative publicity about the iPhone 4 has passed, the phone may eventually surpass the customer satisfaction figures of the iPhone 3GS.