Remember when Consumer Reports couldn't recommend
the iPhone 4
? Well, now Consumer Reports has released
the results of a satisfaction survey which shows that according to over 50,000 of their readers, AT&T
is the lowest-scoring cell phone carrier in the United States. In fact, AT&T scored a "Worse" rating (a full-black dot for those in the know) in every single category of the survey save for texting. In that category they received a half-black dot ranking, or one lowly step above "Worse." AT&T was the only telecom provider on the survey to see a significant drop in overall customer satisfaction, while both Verizon and Sprint saw "Average" to "Better" rankings.
While Apple itself has topped
Consumer Reports' tech support survey in the past, AT&T has a long way to go, as half of those who responded to the survey as being unhappy with AT&T owned some version of the iPhone. Electronics Editor for Consumer Reports Paul Reynolds said that "Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans."
Got that right.