And while there's still no way to guarantee a blue response, when I came back to WoW, I was most surprised by how much communicating with Blizzard had changed. These days you can find Blizzard and Blizzard employees on the forums and in-game, of course, but you'll also find them on Facebook, Twitter, YouTube, and even Reddit. And they're not just there to talk official Blizzard business (though they certainly answer questions from time to time): you're just as likely to find them chatting and joking, just like anyone else on social networks.
So when you've got a burning question or a game problem that needs addressing, where do you go to talk about it? Do you stick to the classic official channels, or do you launch into a discussion on Twitter?