What's it like working a day in customer service? Most of you probably don't have to speculate, since the odds of you having worked retail at some point hover right around almost certainty. But have you worked customer service for a game before? If you have, then you probably don't have any need to look at RIFT's new post about the perils of working in the game's CS team. If you haven't, maybe you'd like to know a bit more about the people you're cursing about as you try to get your character bugs resolved.
Aside from showing off some anecdotes and company-wide teamwork for the team, the post also contains the helpful reminder for players of every games that things which seem to be exploits are probably better off reported rather than, well, exploited. If you want a peek behind the curtain to see how the service team operates within games in general and RIFT in particular, take a look at the full article.