Sharp-eyed players may have noted the absence of several mounts and pets
missing from their collections upon the release of patch 5.4.7. Mounts and pets obtained from the Scroll of Resurrection and Recruit-A-Friend programs had suddenly vanished from existence. While Blizzard has released a hotfix intended to address the issue, some players are still missing pets and mounts -- and Blizzard is currently working on resolving the issue. CM Orlyia provided a further update on the situation.
As many of you know starting yesterday we became aware of an issue that some mounts and pets had gone missing after the patch. This included the mounts/pets awarded from the Recruit a Friend and Scroll of Resurrection promotions, purchased mounts/pets as well as a several others.
A hotfix was able to be applied yesterday that should have allowed most accounts with the RAF and SOR mounts to regain access to them.
Another hotfix was applied late last night in order to resolve the issue with purchased pets/mounts. This resolution did not have the same impact it did in testing, so many are still missing their purchased pets and mounts as well as several random pets listed in our breaking news
You do not currently need to submit a ticket or otherwise contact our support staff about this, they are unable to assist directly with returning any missing mounts/pets.
Please know this issue has our full attention and we continue to work to get it resolved as quickly as we can. We will provide what updates we can as we receive them. Thank you all for your patience.
In short, although it might be tempting to fill out a ticket for those beloved missing pets or mounts, doing so really isn't going to get you anywhere -- the support staff can't directly assist with that particular issue. If you've noticed missing mounts or pets from your collections, sit tight for now. Blizzard is actively working on the issue, and we should see it fixed soon.