Every day we get emails asking questions about what we do and how we do it. In fact, we hear the same questions so often we decided to put them together in one simple, easy-to-digest FAQ.

General

What is Engadget?

Engadget is an online news outlet focused on technology, breaking gadget news and happenings in the world of consumer electronics. The site is updated many times per hour, every single day of the year, and features short (and not so short) news posts, product reviews, videos, photo galleries, editorials, and stacks of special featured content.

Engadget Distro is a digital tech weekly formatted specifically for your tablet. It's a carefully curated mix of reliable reviews, recommendations and exclusive in-depth reporting. Engadget also produces the Engadget Podcast, an audio program where our editors discuss the biggest tech news of the week. Last (but certainly not least), there's the Engadget Show, a technology-driven video program hosted by Editor-in-chief Tim Stevens and Senior Associate Editor Brian Heater.

How do I get in touch with Engadget?

Our "About" page lists email addresses for Engadget's editorial staff, and up above there's a general contact form. If you have a tip, we have a button on every page of Engadget so that you can ping us with the good news, or you can tip us on Twitter @engadget_tips. Should you spot a bug or other problem with the site, you can report it using our support contact form or on Twitter by sending a message to @engadgetsupport.

We do read every single message sent our way, but due to the volume of messages we receive, we can't respond to every single one. Rest assured, if you have something important to tell us, we're listening, and we'll always keep the identity of our sources a secret if it's anonymity you crave.

How do you choose which stories to cover?

Our primary focus is on breaking news -- the latest in gadgets, technology and consumer electronics. However, we're also interested in related developments in science, the cultural impact of technological progress, geeky things that make us laugh, and yes, even stories that are old news to some, but are simply too cool or interesting for us to skip.

Why do you post rumors?

We try to keep our readers in the know about all gadget news, which occasionally means posting rumors, leaks, and unofficial information. At their core, rumors can inherently be misleading, but it's our job to sort out the noise from the real deal so that you don't have to. Rest assured, we will always tell you in the post when something is speculation or rumor.

Since [insert company here] pays to advertise on Engadget, does that mean that Engadget's biased in its coverage of that company?

Engadget is owned by a parent company (AOL) that handles the ad sales on the site. Engadget's editorial staff doesn't take part in selling ad space in any way. We have no contact or control over the ads here, save for the fact that we tell our sales team to try and keep ads off the site that we think are bad for the reader experience. To be perfectly clear, our editorial staff and the ad sales team are completely separate entities. No one who writes for Engadget is on the take!

Do companies pay you to review their products? Do you keep the gadgets you review?

Engadget has a strict policy against advertorial and keeping free stuff. Units provided to the staff by companies for review are always returned, and anything else sent to us is given away to the readers. We don't take free trips, and we don't accept gifts of any kind. It may be hard to believe it's that simple, but it really is. Our editorial is never for sale, and never will be.

Will you review my product?

Maybe. But before you ask, there are a few things you should know. Our primary focus is hardware, so it's unlikely we'll review your new software program or mobile/tablet app. Secondly, not everything out there fits into our coverage, and despite being all about gadgets, we can't cover every product we see. We love to hear about new gadgets, but we can't promise we'll review them or respond to your requests to do so.

Are you hiring?

We get a lot of requests from people who want to join the Engadget team. When we have a position to fill, we'll put a post up on the site to let folks know about it. The post will contain specific information about the application process, and how to get in contact with us. If you haven't seen one of those posts on Engadget recently, we're probably not hiring right now.

Do you sell [insert product here]? Where and when can I buy [insert product]?

It's unclear why people so often think that we sell the products we cover, but they do. Engadget doesn't sell anything outside of our own graphic tees in partnership with eBoy. We don't have any stores, we don't send out emails containing awesome deals on cellphones, and you cannot purchase anything you see on the site. We are not, never have been, and never will be, a retail outlet, and we can't tell you where to get the best price on any gadget. Also, news we post is often about upcoming products not available where you live (or where we live!), and some of the devices we cover may never see the light of day at all. We do our best to include release date and region availability in our posts, but sometimes it simply isn't available when we publish.

Can I reprint Engadget articles?

Engadget content is available for repurposing through PARS International Corporation. Visit engadgetreprints.com for more information.

Comments

How do I comment?

Beneath any given post, you'll see the words "Sign in" above the Livefyre comment window. Click on that link and you'll then have the option to log in using your AOL, Google, Yahoo, Twitter, Facebook, or LinkedIn credentials. You can also click the "Create Account" link to create an Engadget-specific Livefyre account. Once you're in, you can comment across our sites using the login you chose.

Why do I have to register to comment?

We are always working to improve our system and make commenting easier, but the best way right now to cut down on the noise of spammers or trolls is to ask people to take a seat at the virtual table and tell us who they are. We need you to create a profile in our system and become a member of our community. You should know your account information is not harvested -- we hate spam (please see our privacy policy), and we never, EVER share that info with outside parties. Your information is completely private. You won't get random emails, wall posts, tweets or be put on any lists -- and that's a promise.

The username I want isn't available, why can't I use it?

Commenter usernames are unique on Engadget. What that means is that it's first come, first served. If you want "John Smith" and John Smith already took it, you're going to have to pick another name! We do this to cut down on spamming, trolling, and general confusion about who's who.

I forgot my username/password, what do I do?

Click the "Forgot?" link next above the Password login field, then enter your username or email address. Livefyre will then email you a link with instructions how to reset your password.

Why was my comment removed?

There are many reasons this might happen, but here are some of the most common reasons we delete comments. Spamming of any type, be it human or robot-generated, is always deleted. If you're trying to sell something in comments, you're a spammer. Trolling is also unacceptable -- we delete any comment we feel are disruptive, off-topic or annoying. We also delete comments that are racist, sexist, obscene, or offensive in any way. Personal attacks are also not allowed -- whether directed at an editor or another commenter. Finally, we reserve the right to delete any comment at our discretion (please see below). If you create a history of trolling or other offensive behavior, we'll just ban your account. That means that your username, email, and potentially IP address will be barred from our system, and you'll no longer be able to comment on Engadget.

Isn't deleting comments censorship?

No. Engadget -- along with its partner AOL Tech sites and parent company AOL -- allows comments in order to further discussion of the news we cover, engage our readers, allow them to have a good time and hopefully learn a thing or two. Engadget's commenting sections are NOT public forums where you can say whatever you please, and commenting on Engadget is not a right passed down to you in the US Constitution. Engadget is a news site and a private business. The editorial staff does not delete comments without good reason, but deletions are always at the discretion of the editors. There are thousands of active commenters on Engadget, and we try to keep the comment sections a fun, engaging experience for all of its readers.

My username and password aren't working even though I know they are correct. What gives?

You've probably been banned from commenting for one of the reasons mentioned above. If you believe that you were erroneously banned or are experiencing a problem with the system, head on over to the Contact Us page to let us know, and we'll look into it.

I've found a comment in a post that I find offensive, what can I do?

Let us know, and please don't engage the offender in the comments. It only makes things worse. You can report an offensive comment by clicking the "Flag" link on said comment and our moderators will be notified. You can also contact our mods on Twitter @engadgetmods. We do look at all flagged comments and delete where we deem appropriate. Keep in mind, however, that we know who is reporting what comments, and we don't take kindly to false complaints -- doing so will get you on our watchlist, and could lead to being banned.