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I roleplay a lot. This probably does not come as much of a surprise. As a result, I've spent time on a lot of different roleplaying servers and have long since given up any hope that I'll ever see any enforcement of rules by the community service staff. It would be really nice if GMs politely kic...

2 years ago 0 Comments
March 18, 2012 at 8:00AM
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We all know that in-game GMs work hard to process a heavy ticket load and often use standard scripts and cut-n-paste replies as a result. However, there are real people behind these names, and some of them even have a sense of humor. GameFront shared a story of a World of Warcraft player named...

3 years ago 0 Comments
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This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored...

3 years ago 0 Comments
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Wojtek sent us this thread in which he posted a long series of emails between him and Blizzard about the ninja of an Onyxia Drake. There's a lot of back and forth, but eventually, the bottom line is that Blizzard was not able to help him, whether that's because he didn't have the information right,...

5 years ago 0 Comments
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Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game...

5 years ago 0 Comments
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PAX wrapped up over the weekend in Seattle, and from what we've heard of our friends' experiences over at Joystiq, it was a wild, wild time. Blizzard was there as expected, and it sounds like the setup was pretty awesome. They had all three playable demos up from BlizzCon, including the Starcraft ...

5 years ago 0 Comments
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One of the things which captivated me when I first started playing WoW were the whispered myths surrounding GMs. Being that this was my first proper foray into the magical and mysterious world of online gaming I had no real idea of what exactly their strange beings where except that they were uber...

5 years ago 0 Comments
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There's something about gamesmasters which seems to fascinate us players. They are near mythical creatures with awesome powers and this is probably because, whatever game you play or official forum you explore, they are fleeting creatures. Often heard but seldom seen, you might spend ten minutes c...

5 years ago 0 Comments
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Aventurine smash! Well, they smash people who attempt to impersonate GMs and cheat in their game, at least. Over at Hardcore Casual, Syncaine has put up a post discussing Aventurine's hardline attitude to players in their game, Darkfall. The company has already said, straight out, that they will b...

5 years ago 0 Comments
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So it's been a while since I mentioned it, but I'm still pretty gung ho on helping to enforce WoW gameplay policies, especially RP server specific policies, and I will not hesitate to report anyone I see violating them by means of name or conduct. With the recent changes to the report system, I gene...

6 years ago 0 Comments
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The WoW Insider Show returns to the virtual airwaves tomorrow afternoon at 3:30pm EST as usual, and this show is going to be a good one: not only will Turpster and I be on, but Eliah Hecht (he of the great Death Knight review posted recently) will appear via voice, as will the one and only Matthew...

6 years ago 0 Comments
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As you may recall, a few days ago, I wrote a little Dear Blizzard letter on the subject of enforcing the RP and Naming Policy. Of course, Once one writes a letter to someone, it is a good idea to deliver it, and thus I delivered it, or at least the issues therein, over on the Customer Service Forum....

6 years ago 0 Comments
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Dear Blizzard, First of all, I really do have to thank you for changing the name of that guy called Longjohnson. Yeah, He sent us this pretty long rant about how it was unfair his name was changed, but honestly, it was a pretty clear violation of the naming policy against inappropriate references t...

6 years ago 0 Comments
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As horrible as Barrens chat and the trade channel can be by times, one of my favorite parts of Sunday's tournament test realm stress test was reading through the chats. Although I'm sure the guys had some pretty great tells, considering their names were more obvious than mine (Insideradam, Insider...

6 years ago 0 Comments