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AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at solving its customers' problems. As a precaution, this study is rather narrow in scope and consid...

1 year ago 0 Comments
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Make a little more room in the trophy case: the iPhone has topped J.D. Power and Associates' consumer satisfaction survey yet again in the category of wireless smartphones. For the ninth study in a row, Apple has earned the top numbers, scoring 855 on a survey that tracks issues like performa...

2 years ago 0 Comments
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A recent study by J.D. Power and Associates suggests iPad owners are overwhelmingly happy with their tablet purchase. The survey of 1,900 tablet owners found that the iPad ranks the highest for owner satisfaction. Respondents gave the iPad high marks for its performance, ease of operation, styling...

2 years ago 0 Comments
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Every year at about this time, J.D. Power and Associates releases the results of the U.S. Wireless Smartphone Customer Satisfaction Study. For the eighth consecutive year, Apple is at the top of the list in terms of customer satisfaction for smartphones. On a 1,000-point scale, Apple ranked f...

2 years ago 0 Comments
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J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September. Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and Sams...

6 years ago 0 Comments
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T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only th...

6 years ago 0 Comments
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T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only th...

6 years ago 0 Comments
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While this week's Blu-ray announcements from Best Buy and Wal Mart were big news, a study by J.D. Power and Associates shows that HD-peddlers across the retail landscape made the move to Blu back in January. Like a fleet of automatons, mystery shoppers sent into the field posed as new HDTV owners wh...

7 years ago 0 Comments
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We typically expect to see T-Mobile top J.D. Power's wireless customer satisfaction surveys, but it seems Verizon's been sneaking up on the peeps in pink. In Volume 2 of its 2007 study -- Volume 1 having come out in May -- Verizon has ended T-Mobile's 5-period streak atop the rankings, scoring 726 o...

7 years ago 0 Comments