account information
Latest
You can now tweet O2 for account information thanks to #Tweetserve
Here's an interesting, if somewhat unusual, approach to helping customers: European mobile service provider O2 is rolling out a "Tweetserve" program to provide assistance to users on Twitter. Once you've followed @O2 and tweeted "#TweetServe" at the company, you'll be followed back and receive a direct message with a verification code. Send that PIN to O2 via SMS, and you're now able to DM the company with nine preset hashtags, including #charges, #minutes and #offers as well as #android, #windows or #ios (for info on software updates). The #charges and #minutes commands, which show your current bill and remaining minutes, respectively, look to be the most helpful. If you have a more complicated query about your account -- such as a billing dispute -- we imagine Tweetserve isn't going to replace a phone call to customer service. The program appears to be available to users in the UK for the time being; click the source link for more info.
The Daily Grind: Do you keep old account information?
Odds are good that you've played a fair number of MMOs over the years. Every single one comes with a code telling you that it's very important you hold on to that code, that you need to keep a log of all your account information so that nothing gets lost. And if you ever lose it, you know that's an excellent reminder, since if you'd paid attention then you wouldn't be sifting through your desk now desperately searching for the notebook paper where you'd written your password. Most players are fairly good about holding on to the important information for games that they're currently playing, but we can all get sloppier about former games. Have you ever wound up losing important information for your older games that forced you to buy a new copy or made resubscribing harder than it could have been? Or do you make sure to hold on to all of your information in a safe place, so that you can sign back up for any game at a moment's notice?
