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Do you have 2-step verification on your WildStar account already? The team at Carbine Studios really wants you to, since the added layer of security helps ensure that no one steals your stuff. So you're getting a little added incentive starting on July 10th -- a free bike! The Retroblade mount is f...

July 9th 2014 at 2:00pm 0 Comments
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If you use the mobile authenticator app on your iPhone or other Apple device, an update is going to be rolled out soon. This update will give the app full compatibility with iOS 7 and have an appropriate resolution for the iPhone 5 and 5s. The snag here is that when you update, the app may lose tra...

May 7th 2014 at 7:00pm 0 Comments
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The Heartbleed bug, as it's been dubbed, is certainly hot news lately, with various sites being impacted and password reset advice abounding. But Blizzard has some good news: Battle.net was unaffected. However, the advice is to change your password if you used the same one elsewhere. This is esp...

April 10th 2014 at 7:00pm 0 Comments
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When people say they get hacked in online games, I always assume it's the user's fault. The one time I was ever hacked, I could trace it directly back to a situation where I knew my username/password was compromised and I used the same set anyway. Ever since then, I've used more secure logins and p...

January 29th 2014 at 5:00pm 0 Comments
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WoW Insider reported recently on a dangerous Trojan that was, at the time, not removable by any known antivirus program. Vigilance was advised by the Customer Support agents, and logs from anyone who was affected by the Disker trojan were requested. Thanks to the hard work of the Blizzard Support...

January 3rd 2014 at 4:00pm 0 Comments
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Blizzard Customer Support Agent Jurannok has taken to the forums to warn players of a dangerous Trojan -- a virus that can enter players' accounts even if they have an authenticator. Update -- A solution has been found. Jurannok Hello, We've been receiving reports regarding a dangerous Trojan...

January 2nd 2014 at 5:00pm 0 Comments

Blizzard's European Customer Support team has invited players to make a New Year's resolution that we at WoW Insider can definitely support. It's easier than giving up chocolate, and probably more useful than that gym subscription you were planning on getting. Thinking about New Year's resoluti...

December 30th 2013 at 1:00pm 0 Comments
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Over on /r/wow/, Blizzard CS rep Araxom offers some tips to avoid getting locked out of your WoW account if you're traveling this holiday season. Logging on from a different physical location can trigger some security features on Blizzard's side -- especially for accounts that don't have an authent...

December 15th 2013 at 2:00pm 0 Comments
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In a new set of questions and answers from the Age of Wushu community, Snail Games promised that North American players experiencing lag will soon see relief. "We are taking serious measures to solve the latency problems after escalation," the devs promised. "Server fixes are already on their way....

October 11th 2013 at 7:00pm 0 Comments
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Immigrants to EVE Online's New Eden will have an extra layer of security as of today, with CCP rolling out mandatory email verification to all new accounts. Email verification is the first of several upcoming security improvements for EVE, one that brings the 10-year-old game closer in step with mo...

August 29th 2013 at 4:00pm 0 Comments