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Last week, our parenting tip provided you with advice about protecting your iPhone or iPad from a damaging fall. Though helpful, these tips are not foolproof, and there may be a time when you find yourself staring at a broken iOS device. My iPad 2, which was housed in a rugged case, suffered thi...

June 21st 2013 at 10:00am 0 Comments
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Apple has revamped its AppleCare technician certification program. Officially called the Service Training and Certification program, it exists to train technicians in diagnosis and repair of Apple products. Until now technicians needed to renew their certification each year and take their exams at...

June 3rd 2013 at 12:00pm 0 Comments
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Marketwatch recently took a look at the rising price of iPhone 5 screen repairs, pointing out that the US$229 Apple sometimes charges to repair a broken iPhone 5 screen is often more than the cost of the device itself, with a two-year contract of course. At the root of rising iPhone repair costs...

May 24th 2013 at 9:00am 0 Comments
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When my iPad 3 was acting funny –– and by that I mean a sleep/wake button that would only work on every third press -- I made an appointment at the Genius Bar at my local Apple Store. Fifteen minutes later I walked out with a brand-new replacement iPad. Many readers who have owned a fa...

May 13th 2013 at 11:00am 0 Comments
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Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users. The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacti...

April 30th 2013 at 9:00am 0 Comments
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More Mac 101, tips and tricks for novice Mac users. Every newly purchased Mac comes with a one-year limited warranty and 90 days of complimentary telephone technical support from Apple. Of course, by purchasing AppleCare with your new Mac, you can extend this warranty and telephone technical...

April 15th 2013 at 9:00am 0 Comments
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EU Justice Commissioner Viviane Reding blasted Apple in a speech in Brussels today and urged EU member states to ensure that Apple complies with consumer protection laws, which require consumer electronics devices to come with a mandatory two-year warranty. "This case and the responses I rece...

March 19th 2013 at 12:00pm 0 Comments
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The Australian Consumer Law was passed in January of 2011, with one of the major stipulations being that companies must provide customers with a "reasonable" warranty period for products. For expensive items like computers, a period of two years is suggested. The Sydney Morning Herald is report...

March 18th 2013 at 12:30pm 0 Comments