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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

1 year ago 0 Comments
March 7, 2014 at 1:00PM
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Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form ...

1 year ago 0 Comments
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If you follow WoW account security, then you've probably heard about (or personally encountered) a recent change to the way Battle.net authenticator devices work. Basically, when you log into the game, the client attempts to determine if you're logging in from your "home" computer or at least a c...

3 years ago 0 Comments
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Android and iOS device users have had the luxury of using the Battle.net Mobile Authenticator, a software version of Blizzard's downright necessary keyfob authenticator, on their phones or tablets for a while now. As of today, Windows 7 Phone users can also take advantage of the Mobile Authentica...

3 years ago 0 Comments
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"My kinship had just finished an instance run about a week-and-a-half ago and was in the process of reloading back into the world when I got the message that I was being disconnected because I had just logged into the Brandywine server. Huh? Suspecting the worst, I immediately hit up the Turbine Ac...

4 years ago 0 Comments
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WoW.com has learned through trusted sources close to the situation that Blizzard is giving serious consideration to making authenticators mandatory on all accounts. According to our sources, while this policy has not been implemented yet and the details are not finalized, it is a virtually forgone ...

5 years ago 0 Comments
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Here's a big oops -- a company named M&A Technology accidentally shipped out a unit of their Companion Touch PC that contained some malware on it, including a password stealer that targeted World of Warcraft. It was an accident -- apparently someone at the factory decided to upgrade the computer...

5 years ago 0 Comments
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Who doesn't love themselves some authentication goodness? I sure do! You following me camera guy? For those of you who don't have an authenticator yet, you now can get one from the Blizzard Store. They are back in stock, hurry up and get them while you still can. The other option is to download i...

6 years ago 0 Comments
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Update: And, of course, as this is posted, we are pointed in the direction of a thread on the Customer Service forums indicating that this is, indeed, an error. It's currently out of stock and should be displaying as such, but the item is simply not displaying at all instead. It will return when i...

6 years ago 0 Comments
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So, you might have noticed the increased number of warnings and advice from Blizzard regarding account security lately. They've even popped up in the game itself, as a server message when you first log in. Needless to say, this has caused no dearth of consternation in the WoW community (read: people...

6 years ago 0 Comments
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The Countdown to Wrath Giveaways continue. Today we are giving away not just any Authenticator, but the BlizzCon 2008 Special Edition Authenticator. And we have four to hand out to the winners. To enter, leave a comment on this post before Saturday, November 8, 2008 at 12pm ET (noon). Four winners...

6 years ago 0 Comments
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NASA has confirmed that the International Space Station has been infected by a keylogger. It was carried onto the station by an astronaut's laptop back in July. The keylogger in question is the W32.Gammima.AG -- which is specifically a gaming keylogger. In other words, the ISS has the exact kind o...

6 years ago 0 Comments
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We created a lot of waves with this post about Blizzard's Authenticator key allegedly failing -- as you know if you've been listening to the podcast, lots of people have emailed us with their own input on the situation, alternately thanking us for making it known that the Authenticator wasn't 100% s...

6 years ago 0 Comments
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Editor's Note: This entire situation has been debunked. The authenticator was not hacked, compromised, or forcefully removed. The account had been shared, and the authenticator along with it. Authenticators do not offer any security if you give it away. If you're worried about other account security...

6 years ago 0 Comments
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The Blizzard Authenticator is currently sold out on the Blizzard Store. I'm sure there will be plenty more to come, when they're ready. I bought one as soon as I heard they were available. Although my experience with the Blizzard Store was not great, it was certainly better than some others. After m...

6 years ago 0 Comments
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In what may or may not be good news today from the Blizzard Store, it looks like the Blizzard Authenticator was back on sale for a short time. It sold out rather early, and there was some rockiness with some orders, but it looks like Blizzard's at least trying to get back on track in delivering this...

6 years ago 0 Comments
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We had heard that there were problems with the Blizzard Authenticator (a few people who'd ordered them had gotten their money refunded by Blizzard), but apparently there are at least a few going out. Mania got hers -- she says that it works great, that she has already associated it with her accounts...

6 years ago 0 Comments
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We've already reported that the Blizzard Authenticator is sold out, but here's another twist to the story. WoW Insider reader Ryan told us that he placed his order last Monday, before the sell out was announced. However, instead of getting his Authenticator, he instead got an unexplained refund. W...

6 years ago 0 Comments