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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

March 7th 2014 at 1:00pm 0 Comments
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Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form...

February 5th 2014 at 7:00pm 0 Comments
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World of Warcraft creator Blizzard Entertainment is on the receiving end of a class-action lawsuit filed this morning by players who allege that the company is unfairly forcing players to purchase Battle.net authenticators in order to keep their accounts secure. The two plaintiffs claim that in...

November 9th 2012 at 5:00pm 0 Comments
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If you follow WoW account security, then you've probably heard about (or personally encountered) a recent change to the way Battle.net authenticator devices work. Basically, when you log into the game, the client attempts to determine if you're logging in from your "home" computer or at least a c...

July 26th 2011 at 8:00pm 0 Comments
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Android and iOS device users have had the luxury of using the Battle.net Mobile Authenticator, a software version of Blizzard's downright necessary keyfob authenticator, on their phones or tablets for a while now. As of today, Windows 7 Phone users can also take advantage of the Mobile Authentica...

July 7th 2011 at 8:00pm 0 Comments
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A substantial updated to the Battle.net authentication system was announced today. Players will soon notice a change to their authenticator log on -- it just might not appear. Blizzard's login servers and authentication system now intelligently track where your account is logging into the game fr...

June 16th 2011 at 7:00pm 0 Comments
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"My kinship had just finished an instance run about a week-and-a-half ago and was in the process of reloading back into the world when I got the message that I was being disconnected because I had just logged into the Brandywine server. Huh? Suspecting the worst, I immediately hit up the Turbine Ac...

January 21st 2011 at 7:30pm 0 Comments
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WoW.com has learned through trusted sources close to the situation that Blizzard is giving serious consideration to making authenticators mandatory on all accounts. According to our sources, while this policy has not been implemented yet and the details are not finalized, it is a virtually forgone...

January 8th 2010 at 12:50am 0 Comments
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Here's a big oops -- a company named M&A Technology accidentally shipped out a unit of their Companion Touch PC that contained some malware on it, including a password stealer that targeted World of Warcraft. It was an accident -- apparently someone at the factory decided to upgrade the computer...

May 26th 2009 at 2:00pm 0 Comments
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Who doesn't love themselves some authentication goodness?I sure do!You following me camera guy? For those of you who don't have an authenticator yet, you now can get one from the Blizzard Store. They are back in stock, hurry up and get them while you still can. The other option is to download it...

April 17th 2009 at 7:30pm 0 Comments
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Update: And, of course, as this is posted, we are pointed in the direction of a thread on the Customer Service forums indicating that this is, indeed, an error. It's currently out of stock and should be displaying as such, but the item is simply not displaying at all instead. It will return when it...

March 29th 2009 at 7:00pm 0 Comments
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So, you might have noticed the increased number of warnings and advice from Blizzard regarding account security lately. They've even popped up in the game itself, as a server message when you first log in. Needless to say, this has caused no dearth of consternation in the WoW community (read: people...

December 31st 2008 at 1:00pm 0 Comments