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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

March 7th 2014 at 1:00pm 0 Comments
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Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form...

February 5th 2014 at 7:00pm 0 Comments
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Anyone who's had to wait on hold for customer support from Blizzard or anyone else knows, waiting on hold is one of the least fun ways to spend your time. You already have some kind of problem, and now instead of solving it you're sitting with the phone glued to your ear, listening to bad music and...

January 9th 2014 at 7:00pm 0 Comments
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Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, bypassing the long wait times sometimes associated with phone calls. But don't think that this is...

January 15th 2013 at 8:00pm 0 Comments
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Since the Scroll of Resurrection was revamped and brought back, it's been a system that has generated a lot of interest in the playerbase. Due to some of the amazing rewards such as a spectral mount for the SoR sender and a boosted level 80 character and a free copy of Cataclysm for the receiver,...

April 3rd 2012 at 5:00pm 0 Comments
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Many players seem to be having a difficult time deciphering the intricacies of the revamped Scroll of Resurrection system. Whether that's because the Scroll of Resurrection Walkthrough support page isn't visible enough or the system is just that complicated, we don't know. What we do know is that...

March 23rd 2012 at 4:00pm 0 Comments
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A few months ago, Blizzard opened a Twitter account for its U.S. customer support team. Though it seems to mostly be used to retweet accolades for support staff and keep followers abreast of ticket queue times, there are also helpful links to hot CS topics and support-related announcements mixed in...

January 7th 2011 at 8:00pm 0 Comments
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World of Warcraft accounts have been under siege for years, with hackers and gold-selling outlets stealing passwords, items and more to fill their coffers, selling that gold to unwitting buyers. Blizzard has fought back incessantly over the years to stem the tide of gold farming and account hackin...

September 22nd 2010 at 3:00pm 0 Comments
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Welcome back to The Queue, WoW.com's daily Q&A column where the WoW.com team answers your questions about the World of Warcraft. Alex Ziebart will be your host today. We haven't kicked off The Queue with reading music in awhile, so let's change that. Once upon a time I posted some Rhett and Li...

March 9th 2010 at 2:00pm 0 Comments
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After getting yanked off of Apple's App Store a little while back, Blizzard's Mobile Authenticator app is now back in business, and ready for a free download. Version 1.0.2 is out now [iTunes link] and the description says it contains UI improvements with a streamlined and enhanced interface.Unfort...

October 1st 2009 at 4:00pm 0 Comments
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There have been a lot of login server related issues lately with Battle.net accounts, and from all indication they don't all seem to be for the same reasons. Tom may not have the same issue as Sally who isn't necessarily getting the same error message as Jimbo. As much as the problems are annoying...

March 30th 2009 at 3:25pm 0 Comments