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At this year's GDC Europe, SOE's director of global community relations, Linda Carlson, talked about her management philosophy for a community infected by trolls and bullies. GamesIndustry.biz caught up with Carlson after the panel to further discuss this growing issue. Interestingly enough, Carlso...

September 19th 2013 at 12:30pm 0 Comments
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It's always interesting seeing the blue team's thoughts on World of Warcraft, whether on the community, or the development of the game itself. Community Manager Zarhym had some profound words to share this week regarding the interviews we've been seeing for patch 5.4, and the challenges of setting...

August 29th 2013 at 2:00pm 0 Comments
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Sony Online Entertainment's Linda "Brasse" Carlson took the stage at this year's GDC Europe to talk about SOE's approach to community management, and in the process delivered a little insight into how studios can (and should) approach shutting down MMOs with waning or nonexistent player populations...

August 19th 2013 at 11:00am 0 Comments
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Let's be honest with ourselves for a moment: We MMO players are not the easiest bunch to manage in terms of community. We're moody, we're cantankerous, and we often want the game to be developed in seven different exclusive directions at once. So a member of a game's community team already has a...

March 16th 2013 at 8:00am 0 Comments
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"Why do the blues only seem to comment on silly threads and never in a thread that has substance, provides meaningful insight, or merits actual discussion? This seems a complete waste of time and valuable resources." This was part of the opening post on a thread in the US forums, discussing...

January 2nd 2013 at 8:00pm 0 Comments
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Ever had a burning question about the customer service side of World of Warcraft, or other Blizzard games? This Thursday, you'll have your chance to ask. Blizzard is hosting its first-ever CoveritLive chat featuring customer support representatives from all of Blizzard's games. The chat will be...

December 12th 2012 at 2:00pm 0 Comments
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Despite the header image, Blizzard Community Manager Zarhym has been being a little less cuddly than he looks lately. Oh, wait... you're saying Zarhym's the one on the right? OK then. Zarhym has been weighing in on the role of Blizzard's Community Managers, following a couple of critical posts...

November 7th 2012 at 2:00pm 0 Comments
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Have you ever been curious what, exactly, a community manager does from an insider perspective? Here to help you with that is Brian Green, who's developed for both Meridian 59 and Storybricks. Green wrote an essay on how community management is often misunderstood and how it can be both effective...

September 24th 2012 at 5:00pm 0 Comments
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Hot on the heels of yesterday's interview with WildStar's Jeremy Gaffney, we sat down with another Carbine Studios rep: David Bass, the game's new Senior Community Manager. We stopped David from running around the studio like a madman for 15 minutes, forcing him to let us in on the secrets of why...

June 26th 2012 at 5:30pm 0 Comments
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What do dwarves and Monty Python have in common? They both feature prominently in Linda "The Brasse" Carlson's GDC 2012 talk about the front lines of the SOE community relations team. Given the recent roller coaster ride of the ProSiebenSat.1 deal and the turmoil on the forums that followed, I fo...

March 10th 2012 at 4:00pm 0 Comments