Community-management

09.19.13
How SOE deals with bad seeds, in-game and out
09.19.13

How SOE deals with bad seeds, in-game and out

At this year's GDC Europe, SOE's director of global community relations, Linda Carlson, talked abou...

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08.29.13
Community Manager Zarhym on game design vs. story development
08.29.13

Community Manager Zarhym on game design vs. story development

It's always interesting seeing the blue team's thoughts on World of Warcraft, whether on the commu...

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08.19.13
GDC Europe 2013: SOE talks game shutdowns, The Matrix Online
08.19.13

GDC Europe 2013: SOE talks game shutdowns, The Matrix Online

Sony Online Entertainment's Linda "Brasse" Carlson took the stage at this year's GDC Europe to talk...

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03.16.13
The Daily Grind: What game has your favorite community team?
03.16.13

The Daily Grind: What game has your favorite community team?

Let's be honest with ourselves for a moment: We MMO players are not the easiest bunch to manage i...

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01.02.13
How do blues choose what to respond to?
01.02.13

How do blues choose what to respond to?

"Why do the blues only seem to comment on silly threads and never in a thread that has subst...

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12.12.12
Live chat Customer Support Q&A this Thursday
12.12.12

Live chat Customer Support Q&A this Thursday

Ever had a burning question about the customer service side of World of Warcraft, or other Bliz...

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11.07.12
The role of community managers
11.07.12

The role of community managers

Despite the header image, Blizzard Community Manager Zarhym has been being a little less cuddly...

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10.13.12
The Tattered Notebook: Linda Carlson on goat herding and community management
10.13.12

The Tattered Notebook: Linda Carlson on goat herding and community management

What do goat herding and community management have to do with one another? On the surface, you'd...

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09.24.12
Former Meridian 59 dev pens essay on community management
09.24.12

Former Meridian 59 dev pens essay on community management

Have you ever been curious what, exactly, a community manager does from an insider perspective? H...

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