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At this year's GDC Europe, SOE's director of global community relations, Linda Carlson, talked about her management philosophy for a community infected by trolls and bullies. GamesIndustry.biz caught up with Carlson after the panel to further discuss this growing issue. Interestingly enough, Carlso...

1 year ago 0 Comments
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It's always interesting seeing the blue team's thoughts on World of Warcraft, whether on the community, or the development of the game itself. Community Manager Zarhym had some profound words to share this week regarding the interviews we've been seeing for patch 5.4, and the challenges of setting...

1 year ago 0 Comments
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Sony Online Entertainment's Linda "Brasse" Carlson took the stage at this year's GDC Europe to talk about SOE's approach to community management, and in the process delivered a little insight into how studios can (and should) approach shutting down MMOs with waning or nonexistent player populations...

1 year ago 0 Comments
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Let's be honest with ourselves for a moment: We MMO players are not the easiest bunch to manage in terms of community. We're moody, we're cantankerous, and we often want the game to be developed in seven different exclusive directions at once. So a member of a game's community team already has a ...

2 years ago 0 Comments
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"Why do the blues only seem to comment on silly threads and never in a thread that has substance, provides meaningful insight, or merits actual discussion? This seems a complete waste of time and valuable resources." This was part of the opening post on a thread in the US forums, discussing...

2 years ago 0 Comments
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Ever had a burning question about the customer service side of World of Warcraft, or other Blizzard games? This Thursday, you'll have your chance to ask. Blizzard is hosting its first-ever CoveritLive chat featuring customer support representatives from all of Blizzard's games. The chat will be...

2 years ago 0 Comments
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Despite the header image, Blizzard Community Manager Zarhym has been being a little less cuddly than he looks lately. Oh, wait... you're saying Zarhym's the one on the right? OK then. Zarhym has been weighing in on the role of Blizzard's Community Managers, following a couple of critical posts ...

2 years ago 0 Comments
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Have you ever been curious what, exactly, a community manager does from an insider perspective? Here to help you with that is Brian Green, who's developed for both Meridian 59 and Storybricks. Green wrote an essay on how community management is often misunderstood and how it can be both effective...

2 years ago 0 Comments
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Hot on the heels of yesterday's interview with WildStar's Jeremy Gaffney, we sat down with another Carbine Studios rep: David Bass, the game's new Senior Community Manager. We stopped David from running around the studio like a madman for 15 minutes, forcing him to let us in on the secrets of why...

2 years ago 0 Comments
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What do dwarves and Monty Python have in common? They both feature prominently in Linda "The Brasse" Carlson's GDC 2012 talk about the front lines of the SOE community relations team. Given the recent roller coaster ride of the ProSiebenSat.1 deal and the turmoil on the forums that followed, I fo...

3 years ago 0 Comments
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Are you eagerly awaiting Diablo III's eventual release? Well, perhaps you shouldn't be quite that eager. Community manager Bashiok recently made some comments in a thread on the official forums expressing some concern that players are getting too excited about the potential of the game and that p...

3 years ago 0 Comments
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"Ask me anything." That's a dangerous command for anyone to issue, nevermind the community manager of the hottest new MMO on the block. Yet that's just what Stephen Reid said today to the Star Wars: The Old Republic community on Reddit, and the length of questions and answers would make for a min...

3 years ago 0 Comments
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As we all know, every MMO has its share of crises. They can range from an unpopular game nerf to bugged content to full-out server meltdown. Ironically, CCP Community Manager Valerie Massey submitted her plans for a GDC Online talk the day before, as she put it, "all hell broke loose at CCP." Fro...

3 years ago 0 Comments
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When it comes to getting involved with community, Sony Online Entertainment's Director of Global Community Relations Linda Carlson knows it well. Most often seen tromping around conventions dressed as her beer-craving Dwarven alter-ego Brasse, Carlson was a fixture at SOE's Fan Faire events and aut...

4 years ago 0 Comments
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Last week I was able to hand off some questions to Amarie, the Community Manager for Virtrium and Istaria: Chronicles of the Gifted -- the game formerly known as Horizons. While the game might be getting a little long in the tooth, it's important to note that development is still a priority and tha...

4 years ago 0 Comments
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If there were an award for the most controversial game on Massively, that award would probably have to go to Final Fantasy XIV. It's a game with a very different approach to many of the elements that are considered de rigueur for MMOs, which has produced a great deal of affection from some players,...

4 years ago 0 Comments
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For some of our readers, the idea of managing the community for Star Wars: The Old Republic would be a dream job. (How well this lines up with understanding what community managers actually have to do is debatable.) Sean Dahlberg, however, has apparently decided that he's had quite enough of that s...

4 years ago 0 Comments