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Welcome back, intrepid readers. After a bit of a hiatus, Community Detective is back on the case (that case being the chronicling of various MMORPG communities and customer service experiences). When I left off a few weeks ago, I'd just completed a whirlwind tour of DC Universe Online -- the PC...

April 12th 2011 at 2:30pm 0 Comments
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How would you feel about a cover system and/or first-person-shooter elements in your daily Star Trek Online diet? Producer Dan Stahl tackles the feasibility of both of those features -- and a host of others -- in the latest Ask Cryptic. The STO version of the community Q&A feature went live l...

April 7th 2011 at 11:30am 0 Comments
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Welcome to a new year of Community Detective. To kick things off, I'm going back in time -- way back in time, to 2004 to be exact -- as this was the year NCsoft's Lineage II debuted in America. Why profile the community and customer service of a game that's almost seven years old? Well, Lineage II...

January 4th 2011 at 5:00pm 0 Comments
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Welcome to the Eorzea edition of Massively's Community Detective. I've been spending a fair bit of time in Square-Enix's Final Fantasy XIV of late and have finally managed to collate some data on the game's community and customer service apparatus. Those of you looking for a ranty review of Square...

October 12th 2010 at 3:30pm 0 Comments
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If you've been playing MMORPGs for any length of time, or you keep up with the latest happenings around the industry, you're probably familiar with Lord of the Rings Online's Landroval server. In addition to being the "unofficial" roleplay server for Turbine's Tolkien-based MMORPG, Landroval is co...

August 24th 2010 at 4:00pm 0 Comments
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Its been quite awhile since Aventurine first sat down for a community-based question and answer session with noted Darkfall blogger Paragus. Today, he brings us part two of the lengthy interview, which features a whopping 57 questions generated by Darkfall players. As you would expect, some of the...

August 4th 2010 at 7:00pm 0 Comments
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Funcom Senior Assistant Community Manager Glen "Famine" Swan has dropped a gem of a post on the official forums for the forthcoming MMORPG known as The Secret World. The development team has been collecting questions from the community for some time, and the answers are being rolled out in a seri...

May 20th 2010 at 2:30pm 0 Comments