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Officers' Quarters: The constant complainers
Every Monday, Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership. He is the author of The Guild Leader's Handbook, available now from No Starch Press. Just about every guild has its complainers. The bigger your community, the more you'll have to deal with members who think you're single-handedly out to drive the guild into the ground, and they are the only ones standing between you and wholesale destruction. Perhaps I'm overdramatizing, but sometimes it can certainly feel that way. Some complainers can be positively relentless. This week's email comes from an officer who's afraid the complaints are about to force his guild leader to take drastic action. Hey, I'm an officer of a medium-sized raiding guild that currently has two 10-mans and working on getting a third. During ICC we had three 10-mans, which we will call A, B, C and a 25-man [...] When we began raiding, we only had enough raiders to form one 10-man Raid A. Two months later, we got enough people to form another raid B, and a few weeks after that we form the last one Raid C. Everything was going good, all the raids where progressing [at] a similar pace, we down Lich King a few times, did a few heroic modes, than decided to close down our 25-man raid a few weeks before Cataclysm because of attendance issues. Than a bombshell dropped, one of our raiders (we shall call him Jon[...]) posted that he was concerned with our move to 10-man raiding in Cataclysm (basically not having a raid). We quickly addressed this issue saying that there would be two 10-mans at least with the possibility of a third, Problem solved, at least we thought. Then one of our [raiders] (who we will call Bob) posted a very long post on forums. He stated that while the GL [...] and I were excellent guild leaders [...] the other officers were effectually a joke. He went on to say that the Guild does not come together on anything, stating the last guild event he considered significant was our last ICC 25-man raid. Stated that during most days there is maybe five people online, "A WoW guild that does not raid, dies." (Despite us saying that we are done raiding until Cataclysm.) [...]
Sprint lambasted for disconnecting whiners, notorious roamers
Recently, Sprint decided to cut its losses and give a number of CSRs a break from the nagging when it pulled the plug on nearly 1,200 of its mobile customers. Apparently, these whiners were dialing in "40 to 50 times as often" as the "average customer," and after failing to appease them, the firm chose to "terminate the relationship with those customers to allow them to pursue other options." As you'd imagine, some of these bicker-prone individuals are less than pleased with the outcome, and to make matters worse, the firm has also cut the cord with habitual roamers -- including some that are actually enlisted in our military. Can't a soldier (or sniveller) catch a break?[Thanks, John F.]Read - Sprint cancels 1,200 contracts over excessive complainingRead - Sprint cancels traveling soldiers' cellphone
