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To coincide with National Customer Service Week in the United Kingdom, RuneScape is preparing a series of posts and meetups about and with the customer service team. To kick it off, the team put together an infographic about its previous year's efforts with players. Probably the most stunning figu...

October 7th 2014 at 7:00pm 0 Comments
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What's it like working a day in customer service? Most of you probably don't have to speculate, since the odds of you having worked retail at some point hover right around almost certainty. But have you worked customer service for a game before? If you have, then you probably don't have any need to...

December 4th 2013 at 1:00pm 0 Comments
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A big victory has been won in ArenaNet's ongoing war on Guild Wars 2 bots. Big steps have been taken since the game's launch: As of now, only about 20 bots an hour are reported, compared to over 2,000 an hour just a couple of months ago. ArenaNet has been working on automating the process of id...

December 12th 2012 at 3:45pm 0 Comments
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It's been quite the week in the world of Guild Wars 2. Launch, issues, near-daily server updates, fixes, and launch parties have likely kept the entire team high on adrenaline and low on sleep. If you're one of the folks in attendance at one of ArenaNet's launch parties, you likely saw a lot of v...

September 4th 2012 at 5:00pm 0 Comments
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Call it the Case of the Canceled Sub: Many players have written in to us to report that the "cancel subscription" button on their Star Wars: The Old Republic account pages has mysteriously gone missing. Considering that tomorrow is the one-month mark where accounts are set to be billed following...

January 19th 2012 at 8:30am 0 Comments
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While hacking and botting may not be a source of frustration to you in your daily MMO, to the denizens of EverQuest, it is a real and ever-present headache. In what is already not the easiest MMO on the planet, players are experiencing an onslaught of hackers who go out of their way to ruin the f...

October 6th 2011 at 1:00pm 0 Comments
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Every week, WoW Insider brings you Encrypted Text for assassination, combat and subtlety rogues. Chase Christian will be your guide to the world of shadows every Wednesday. Email me with any good screenshots or questions you have! Back in the good old days, rogues were stuck with whatever leat...

January 5th 2011 at 4:00pm 0 Comments
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If you're a bicyclist or just a tech-minded person with a hankerin' for cool suspension technology, you've got to check out the videos after the break. One is a short demonstration to whet your appetite, the other a rather longer explanation from Cannondale engineer Stanley Song of just how the thi...

January 9th 2010 at 12:43pm 0 Comments
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Loyal readers will already know all about the LG GW990. A Moorestown device we first showed the world from the floor of CES yesterday. It's now official, it runs Moblin, and it's launching in the second half of this year. In case you missed it the first time around, the GW990 brings Intel's power...

January 7th 2010 at 8:26pm 0 Comments
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An Age of Conan player tricked a naïve, Funcom-employed Game Master (an in-game customer service representative) into pursuing cybersex with him. The player posed as a female playing a male character and enticed the male GM with flirtatious remarks and innuendos. After the GM fully threw himsel...

August 14th 2008 at 7:00pm 0 Comments
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SOE and the EverQuest II community are celebrating the ten year anniversary of EverQuest's Guide program. Guides are folks who volunteer to provide customer support to players, as well as host in-game events. Rremember back in the day when Qeynos Hills was invaded by skeletons, and all the newbies...

August 12th 2008 at 5:00pm 0 Comments
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One of the many things people have been looking for in an MMOFPS environment is the ability to engage in some hardcore PvP. Shooter fans seem to absolutely love the thrill of fragging others straight off the map. While we weren't able to nail down all of the specifics from our talk with Matt Wilson...

July 20th 2008 at 8:00pm 0 Comments