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To coincide with National Customer Service Week in the United Kingdom, RuneScape is preparing a series of posts and meetups about and with the customer service team. To kick it off, the team put together an infographic about its previous year's efforts with players. Probably the most stunning fi...

9 months ago 0 Comments
October 7, 2014 at 7:00PM
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What's it like working a day in customer service? Most of you probably don't have to speculate, since the odds of you having worked retail at some point hover right around almost certainty. But have you worked customer service for a game before? If you have, then you probably don't have any need to...

1 year ago 0 Comments
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A big victory has been won in ArenaNet's ongoing war on Guild Wars 2 bots. Big steps have been taken since the game's launch: As of now, only about 20 bots an hour are reported, compared to over 2,000 an hour just a couple of months ago. ArenaNet has been working on automating the process of id...

2 years ago 0 Comments
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It's been quite the week in the world of Guild Wars 2. Launch, issues, near-daily server updates, fixes, and launch parties have likely kept the entire team high on adrenaline and low on sleep. If you're one of the folks in attendance at one of ArenaNet's launch parties, you likely saw a lot of v...

2 years ago 0 Comments
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Call it the Case of the Canceled Sub: Many players have written in to us to report that the "cancel subscription" button on their Star Wars: The Old Republic account pages has mysteriously gone missing. Considering that tomorrow is the one-month mark where accounts are set to be billed following ...

3 years ago 0 Comments
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While hacking and botting may not be a source of frustration to you in your daily MMO, to the denizens of EverQuest, it is a real and ever-present headache. In what is already not the easiest MMO on the planet, players are experiencing an onslaught of hackers who go out of their way to ruin the f...

3 years ago 0 Comments
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Every week, WoW Insider brings you Encrypted Text for assassination, combat and subtlety rogues. Chase Christian will be your guide to the world of shadows every Wednesday. Email me with any good screenshots or questions you have! Back in the good old days, rogues were stuck with whatever l...

4 years ago 0 Comments
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Loyal readers will already know all about the LG GW990. A Moorestown device we first showed the world from the floor of CES yesterday. It's now official, it runs Moblin, and it's launching in the second half of this year. In case you missed it the first time around, the GW990 brings Intel's powe...

5 years ago 0 Comments
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An Age of Conan player tricked a naïve, Funcom-employed Game Master (an in-game customer service representative) into pursuing cybersex with him. The player posed as a female playing a male character and enticed the male GM with flirtatious remarks and innuendos. After the GM fully threw himsel...

6 years ago 0 Comments
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SOE and the EverQuest II community are celebrating the ten year anniversary of EverQuest's Guide program. Guides are folks who volunteer to provide customer support to players, as well as host in-game events. Rremember back in the day when Qeynos Hills was invaded by skeletons, and all the newbies ...

6 years ago 0 Comments
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One of the many things people have been looking for in an MMOFPS environment is the ability to engage in some hardcore PvP. Shooter fans seem to absolutely love the thrill of fragging others straight off the map. While we weren't able to nail down all of the specifics from our talk with Matt Wilson...

6 years ago 0 Comments
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Funcom is hiring for seven Age of Conan-related positions -- three in Europe, and four in the United States. The European opportunities are all "community coordinator" positions, and bilingual candidates are preferred. If you're looking for work in the United States, you can apply for one of Funcom...

7 years ago 0 Comments
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Zg thinks, quite unreasonably, that 99% of players in the game are "keyboard turners"-- people who use the keyboard to turn their characters rather than holding down the right mouse button and moving the camera to turn. It's hardly anywhere near 99%, but given that WoW is a game that attracts casual...

7 years ago 0 Comments
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Counter Strike: Source's dynamic pricing system has raised the Desert Eagle's cost to a point that Valve has admitted to be "somewhat out of control." As the only viable pistol option, the "Deagle" has become one of CS:S's most expensive items, since the pricing system raises and lowers costs accord...

8 years ago 0 Comments
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Ali Hanyaloglu at the Adobe Blogs has announced version 8 of Acrobat, their software for all things PDF, with a nice surprise: it's Universal. It's being bundled with the also recently announced new Adobe Creative Suite 2.3 Premium, a retail upgrade (don't you love how they like to charge for .X upg...

8 years ago 0 Comments
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It sure feels like Sprint usually just can't buy a break when it comes to quality customer service. This time around, JD Power's sometimes basement-dwellers have been called out for an automated line that was just a little too ready and willing to dish out customer data to anyone who calle...

8 years ago 0 Comments
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The Mac Observer is reporting that Adobe announced at Adobe Live that the company is giving the axe to GoLive and Freehand for CS3, due out spring of 2007. Before the Adobe-Macromedia merger, GoLive was Adobe's Dreamweaver (and a far superior product, might I add), and Freehand was Macromedia's Illu...

9 years ago 0 Comments
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What is it about Michael Jackson and machinima? After stumbling across this clever video set in Counter-Strike, I ran a couple of searches. This rabbit-hole goes deep. There's plenty of MJ to be found in World of Warcraft videos (Beat It, Billy Jean) which is unsurprising considering that the enti...

9 years ago 0 Comments