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Blizzard to patrol Moon Guard's Goldshire for harassment, erotic role playing
Blizzard announced via the customer support forum that it will take proactive steps to quell some of the unsavory behavior on Moon Guard (US), a server notable for its infamous Goldshire inn naughty shenanigans. After a father posted about canceling his son's account because of the general and trade chats on the Moon Guard server, Blizzard customer service responded in definitive terms -- Moon Guard's Goldshire will be actively "patrolled" by customer service team members. Check out the full Blizzard response after the break.
WAR Grab Bag No. 9: It's the CSRs time to shine
In stark contrast to the extremely in-game-oriented Grab Bag No. 8, Grab Bag No. 9, the "CS Special", focuses on interactions with the game's CSRs. The Customer Service team put together a list of some of the questions they see on the job and then answered them in detail, so that maybe, just maybe, a handful of players will find out what they needed to know and not have to bother them. Some of the answers are quite interesting. For example, did you know that you can't check whether a player you appealed for exploiting ended up getting banned, due to privacy policies? If you really hate them, perhaps you should send along some extra complaints to make sure your dirty work is carried out -- okay, that sort of goes against the spirit of the Grab Bag to make less work for the CSRs, so let's not do that. Only if you really really hate them. In all seriousness, the Grab Bag does give some good insight into exactly what the CS team can do for you, and how to approach certain issues. Make sure to check it out before you file your next appeal.
