Customer-support

03.07.14
Reaching Blizzard support if you can't log in
03.07.14

Reaching Blizzard support if you can't log in

Earlier this year, Blizzard launched a new Support Callback feature that allowed players with acco...

By Anne Stickney,   03.07.14
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01.30.14
What to do when you run into technical problems in WoW
01.30.14

What to do when you run into technical problems in WoW

Most of the time the World of Warcraft game client runs just fine. We like it that way, because it...

By Elizabeth Harper,   01.30.14
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01.29.14
The Art of Wushu: Hacking and account security
01.29.14

The Art of Wushu: Hacking and account security

When people say they get hacked in online games, I always assume it's the user's fault. The one tim...

By Patrick Mackey,   01.29.14
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01.09.14
Blizzard Support Callback: Don't call us, we'll call you
01.09.14

Blizzard Support Callback: Don't call us, we'll call you

Anyone who's had to wait on hold for customer support from Blizzard or anyone else knows, waiting o...

By Elizabeth Harper,   01.09.14
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12.30.13
Resolve to improve your account security in 2014
12.30.13

Resolve to improve your account security in 2014

Blizzard's European Customer Support team has invited players to make a New Year's resolution that...

By Olivia Grace,   12.30.13
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12.18.13
Tips for getting customer support live chat working smoothly
12.18.13

Tips for getting customer support live chat working smoothly

No one likes having to interrupt their game time to contact customer support, but doing an online c...

By Elizabeth Harper,   12.18.13
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10.27.13
Blizzard's tips for dealing with a locked account
10.27.13

Blizzard's tips for dealing with a locked account

Having your account locked isn't an uncommon problem -- and it doesn't necessarily mean your accoun...

By Elizabeth Harper,   10.27.13
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08.30.13
Behind the scenes as a [REDACTED] Game Master
08.30.13

Behind the scenes as a [REDACTED] Game Master

Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively si...

By M. Foster,   08.30.13
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05.21.13
The top five things you need to know about patch 5.3
05.21.13

The top five things you need to know about patch 5.3

Patch 5.3 has arrived, and there are a truly staggering number of changes to the game, many of them...

By S. Pine,   05.21.13
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