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When you ask an Apple fan why they use the company's products, you're often going to hear "because they just work" as a response. But those people are loyalists -- how satisfied are general Mac users? It turns out Apple has been at the top of the customer satisfaction charts for the last 10 years....

September 18th 2013 at 3:15pm 0 Comments
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AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at solving its customers' problems. As a precaution, this study is rather narrow in scope and consid...

August 2nd 2013 at 12:48am 0 Comments
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Make a little more room in the trophy case: the iPhone has topped J.D. Power and Associates' consumer satisfaction survey yet again in the category of wireless smartphones. For the ninth study in a row, Apple has earned the top numbers, scoring 855 on a survey that tracks issues like performa...

March 21st 2013 at 7:00pm 0 Comments
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Each year, British business professionals rank global "superbrands" in a report called the Superbrand Survey. The group produces two lists: consumer superbrands and business superbrands. In the latest report, Apple placed second and first, respectively. The top five business superbrands were,...

February 25th 2013 at 4:00pm 0 Comments
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Analytics firm ForeSee says Apple slipped 3 percentage points in a holiday customer satisfaction survey, garnering 80 points, according to AllThingsD. That's still an excellent number. The data comes from a survey of 24,000 customers that was conducted between Thanksgiving and Christmas. The dr...

December 27th 2012 at 12:30pm 0 Comments
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

December 19th 2012 at 3:30pm 0 Comments
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The word from mobile customer research firm On Device (as reported by TechCrunch) is iOS 5 eked out a bit more customer satisfaction than iOS 6 has thus far. The company checked with 16,000 iPhone users, and even though it's only a small deviation, it's the first time there has been a dip in the n...

September 26th 2012 at 11:30am 0 Comments
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Every year at about this time, J.D. Power and Associates releases the results of the U.S. Wireless Smartphone Customer Satisfaction Study. For the eighth consecutive year, Apple is at the top of the list in terms of customer satisfaction for smartphones. On a 1,000-point scale, Apple ranked f...

September 6th 2012 at 5:30pm 0 Comments
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Apple has done it again, topping the American Consumer Satisfaction Index survey for cellphone manufacturers and wireless carriers. The company ended up with a score of 83 points out of 100 possible, higher than any other manufacturer. ACSI polls 70,000 consumers each year, asking questions abou...

May 15th 2012 at 11:00am 0 Comments
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If you've been happy with a purchase that you made at Apple's online store, you're not the only one. Michigan-based ForeSee announced today that the Apple online store received the highest satisfaction score of any computer-related company and was tied for second place overall with QVC.com. F...

May 9th 2012 at 11:00am 0 Comments
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J.D. Power and Associates is a well-known provider of customer satisfaction survey data, often known for providing those shiny award statues to automobile manufacturers. Well, they also do surveys of smartphone and traditional mobile phone customers, and for the seventh year in a row, Apple is at...

March 16th 2012 at 12:30pm 0 Comments