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Community Detective Issue #13: A conversation with Funcom customer service
Welcome back, dear readers, to Massively's Community Detective. This week's issue is going to be a wee bit different, devoid of the community questions and customer service tickets that I usually discuss. While I've examined quite a range of titles over the column's first 12 installments, I've yet to present things from the perspective of the folks who actually answer your cries for help. Community Detective will continue to probe the scary depths of various game communities going forward, but I'll also occasionally take time to talk to the folks behind the screen in order to give a clearer picture of the whole. Without further delay, join me after the break for a question-and-answer session with Funcom Customer Service Manager Edward Walsh III.
