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"Game companies are not the Political Correctness Police," says Elizabeth Wyand, "and cannot be expected to adjust every player's rotten attitude." Wyand, a former GM for EVE Online, recently posted an interesting blog that discusses problematic players and the responses to their behavior -- one th...

1 year ago 0 Comments
November 12, 2013 at 6:00PM
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Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively simple: help players out of sticky situations and enforce the rules of the game when it came to cheating, harassment, and general player behavior. A game master's role is to protect the player from any ...

1 year ago 0 Comments
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This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored...

4 years ago 0 Comments
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Earlier this week, an explosive argument broke out in the EVE Online community. Following an extended server downtime, it became known that Reddit-based alliance Test Alliance Please Ignore had used the server downtime to protect the deployment of 14 territorial claim units. Ordinarily, these claim...

4 years ago 0 Comments
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Tweet Early this morning, the EVE Online server underwent an extended scheduled downtime for the deployment of the Tyrannis 1.2 patch. The patch deployment proceeded as planned and almost exactly to schedule, with the entire downtime lasting around 12 hours. When the servers came up, however, ...

4 years ago 0 Comments
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The Game Master is a sacred position, only attained after decades of painful training under the practiced eye of an ancient guru. Well, that, or an application to a studio and a subsequent interview. Either way, to be in the hallowed presence of a GM means that you either messed up badly, or you ne...

5 years ago 0 Comments
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Aion has a lot of great qualities, although one of the biggest issues in-game towers above pretty much any others: 24/7 in-game GM support. Whether it's gold spammers, bugs or some issue that goes above and beyond asking for help in guild chat -- constant GM support is essential for happy customer...

5 years ago 0 Comments
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After playing Aion for any length of time, one might think the 'Looking for Group' channel is actually a 'Looking for Gold" channel. Don't worry, it's a common mistake. Since a few days after launch, players have been bombarded with gold spam in the game's various chat channels from general to group...

5 years ago 0 Comments
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Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game...

5 years ago 0 Comments
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This is probably a first in the MMO industry... EVE Online announced higher performance server reservations for large scale PvP battles. Unlike most other MMO titles where you choose a server to play on with your friends, EVE Online doesn't make you choose. Although the server cluster is made up of...

6 years ago 0 Comments
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What classes do Blizzard employees play? This is an often asked question by people on the forums. Sometimes it comes with a finger pointing at such and such a developer or community manager, accusing them of favoritism for a given class because it's the one they play the most. Over the past few days...

6 years ago 0 Comments
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Long petition queues, particularly related to expansions, has long been a problem in EVE Online. These long waits may very well be a thing of the past, according to GM Nova, Senior Game Master for EVE Online. GM Nova's latest dev blog, "Such stuff as dreams are made on," deals with the deployment o...

6 years ago 0 Comments
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When it comes to the WoW forums, few things make me happier than seeing blue text truly and utterly own the trolls and other unsavory types that hang out there. Especially when it's a case of someone thinking they can lie to the GMs and Customer Service reps and get away with it. We've seen it befor...

6 years ago 0 Comments
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An Age of Conan player tricked a naïve, Funcom-employed Game Master (an in-game customer service representative) into pursuing cybersex with him. The player posed as a female playing a male character and enticed the male GM with flirtatious remarks and innuendos. After the GM fully threw himsel...

6 years ago 0 Comments
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CCP Games announced a new series of factional warfare playtests for EVE Online's imminent Empyrean Age expansion, and are seeking help from all available pilots in New Eden. EVE dev CCP Tanis stated that the first release candidate for the Empyrean Age is being put on the Singularity test server, a...

6 years ago 0 Comments
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Based on my experiences, and a slew of other folks posting over at the Blizzard Customer Service Forums, it appears many Tier 6 instances are having issues with stability tonight. Half the raid or more is constantly disconnecting at seemingly random points. Several CMs GMs are looking into the issue...

7 years ago 0 Comments
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We are all rather critical of Blizzard at times. After all, many of us spend an inordinate amount of time in the game; especially the WoW Insider staff on patch days. We expect things to work in a certain type of way, and we expect that when we encounter a problem, things will be solved ASAP. Nothin...

7 years ago 0 Comments
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On Saturday night I noticed a guildie acting strangely. He kept switching between characters and wouldn't respond to tells from even his closest friends in the guild. Concerned about him, we gave him a call... on the phone, to see what was up. You guessed it, he was nowhere near his computer at the ...

7 years ago 0 Comments