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"Game companies are not the Political Correctness Police," says Elizabeth Wyand, "and cannot be expected to adjust every player's rotten attitude." Wyand, a former GM for EVE Online, recently posted an interesting blog that discusses problematic players and the responses to their behavior -- one th...

November 12th 2013 at 6:00pm 0 Comments
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Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively simple: help players out of sticky situations and enforce the rules of the game when it came to cheating, harassment, and general player behavior. A game master's role is to protect the player from any...

August 30th 2013 at 10:00am 0 Comments
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This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored...

March 8th 2011 at 8:00pm 0 Comments
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Earlier this week, an explosive argument broke out in the EVE Online community. Following an extended server downtime, it became known that Reddit-based alliance Test Alliance Please Ignore had used the server downtime to protect the deployment of 14 territorial claim units. Ordinarily, these claim...

November 7th 2010 at 6:00pm 0 Comments
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Tweet Early this morning, the EVE Online server underwent an extended scheduled downtime for the deployment of the Tyrannis 1.2 patch. The patch deployment proceeded as planned and almost exactly to schedule, with the entire downtime lasting around 12 hours. When the servers came up, however,...

November 2nd 2010 at 8:40pm 0 Comments
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The Game Master is a sacred position, only attained after decades of painful training under the practiced eye of an ancient guru. Well, that, or an application to a studio and a subsequent interview. Either way, to be in the hallowed presence of a GM means that you either messed up badly, or you ne...

May 6th 2010 at 1:00pm 0 Comments
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Aion has a lot of great qualities, although one of the biggest issues in-game towers above pretty much any others: 24/7 in-game GM support. Whether it's gold spammers, bugs or some issue that goes above and beyond asking for help in guild chat -- constant GM support is essential for happy customers...

October 14th 2009 at 1:00pm 0 Comments
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After playing Aion for any length of time, one might think the 'Looking for Group' channel is actually a 'Looking for Gold" channel. Don't worry, it's a common mistake. Since a few days after launch, players have been bombarded with gold spam in the game's various chat channels from general to group...

October 7th 2009 at 5:00pm 0 Comments
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Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game...

September 9th 2009 at 5:00pm 0 Comments
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This is probably a first in the MMO industry... EVE Online announced higher performance server reservations for large scale PvP battles. Unlike most other MMO titles where you choose a server to play on with your friends, EVE Online doesn't make you choose. Although the server cluster is made up of...

December 5th 2008 at 12:00pm 0 Comments