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Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively simple: help players out of sticky situations and enforce the rules of the game when it came to cheating, harassment, and general player behavior. A game master's role is to protect the player from any ...

1 year ago 0 Comments
August 30, 2013 at 10:00AM
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This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored...

3 years ago 0 Comments
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What classes do Blizzard employees play? This is an often asked question by people on the forums. Sometimes it comes with a finger pointing at such and such a developer or community manager, accusing them of favoritism for a given class because it's the one they play the most. Over the past few days...

6 years ago 0 Comments
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Questions are frequently asked on the official forums that only receive a response saying that it's an issue that needs to be reported to a GM in-game rather than on the forums.  Well, now people have a place to ask such questions on the forums, where everyone can see them - the customer serv...

8 years ago 0 Comments
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Over at Something Awful, an alleged ex-Blizzard Europe GM is answering questions from the fray on what it's really like behind the curtain. From 25-year accounts to GM Island, there are some interesting questions and answers on the front page, although you'll have to subscribe to Something Awful if ...

8 years ago 0 Comments
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Omnipotence, omniscience, and having to deal with users' complaints day in, day out; being a GM has its ups and downs. If you suddenly found yourself in the shoes of a GM, for one single day, what would you do with your power? Is it time for revenge, or would you seek out those in need of help? Wou...

9 years ago 0 Comments