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Apple has nailed down the number three spot on BusinessWeek's fourth annual customer service awards, falling in right behind LL Bean and insurance company USAA, and way above companies like Amazon and Dell. The awards were based on survey results from a few different places, and Apple scored an A+ ...

5 years ago 0 Comments
February 22, 2010 at 7:00PM
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Nobody likes it when their shiny Apple gear breaks. About a week ago I walked in to the Apple Store here in Knoxville to meet with an Apple Genius about my iPhone 3GS. It seems my phone was crashing much more than normal -- I logged around 90 crashes in the five months or so that I had the device. I...

5 years ago 0 Comments
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The Genius Bar is a popular feature of Apple's retail stores. Shoppers can schedule appointments with the resident Geniuses to request repairs, ask for help and so on. The tough part can be getting an appointment, as they fill up fast. AppleInsider is reporting that Apple will release a concierge ap...

5 years ago 0 Comments
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We received a question from one of our readers earlier this week that made me cringe, cower in fear, and heavily debate posting the answer. He had just been to the Genius Bar and they had replaced his under-warranty iPhone for a hardware issue. He then asked us what the quality of said iPhone would ...

5 years ago 0 Comments
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Even morons buy Apple products. There's a story on ifoAppleStore today about one Mr. Donald Goodrich, who was having trouble with his iPhone. As many customers have done, Mr. Goodrich brought his iPhone to his local Genius Bar in Cincinnati, OH. While talking with an Apple Store employee, he alle...

5 years ago 0 Comments
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Editor's Note: Some comments to this post suggest that TUAW is "giving advice to pedophiles" by reminding readers that sensitive information could be read or copied by service technicians when you bring your Mac in for repair. While one assumes (present example to the contrary) that people who keep ...

5 years ago 0 Comments
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Apple's service options for iPhones have improved since 2007. Back then, long-term repairs meant traveling to an Apple Store and paying the $29US fee for a loaner. Later that month, Apple released the Apple Care Protection Plan for iPhone. Among other things, this plan extends technical support to t...

5 years ago 0 Comments
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According to a Friday article on Yahoo! Finance, Microsoft is introducing "Microsoft Gurus" at Best Buy and Circuit City stores nationwide. They plan on having 155 Gurus deployed by year-end, and will expand the program based on its success. While it may seem like this is copying Apple's Genius prog...

6 years ago 0 Comments
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In case you missed the completely baffling Gates / Seinfeld ad, here's the skinny: Microsoft is getting serious about polishing the tarnished Vista brand (its words, not ours). According to new reports, that aforementioned spot is just the beginning of Redmond's costly push to "change consumers' p...

6 years ago 0 Comments
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We're sure that our friends down under have been wondering where is all the Apple love for Australia. Well, they can stop the sorrow and feel the joy as Apple is set to open it's first Australia Apple Store on Thursday, June 19. The store in question will be located in Sydney and will feature the "w...

7 years ago 0 Comments
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As we all well know, Apple tends to be a rather secretive company and this extends to their retail operation procedures, etc. Nonetheless, many of us have wondered what it takes to become an Apple Genius, those black-shirted folks manning the Apple Store's most distinctive feature. Well, Apple emplo...

8 years ago 0 Comments
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For the past several years Apple has offered the ProCare program for $99/year. Basically, there were two classes of service that ProCare subscribers were entitled to: 1) priority service at the Genius Bar, including 14-day advance appointments (versus 2-days for regular folks), and 2) one-to-one per...

8 years ago 0 Comments
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If you've every tried to get a spot at an Apple Store genius bar during a busy time, you know how frustrating it can be. Fortunately, you can set up an appointment using Apple's concierge service (either on a Mac at the store or online at home). But until recently, unless you were a ProCare member ...

8 years ago 0 Comments
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No, we aren't recommending that you pull a drive-by drop-off at your nearest Apple Store, but The Consumerist has a nice tip for beating those Genius Bar blues. Apparently, an anonymous and "disgruntled" Apple Store support employee sent them a tip on how to get the Geniuses behind the bar to whip o...

8 years ago 0 Comments
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Popsyndicate has an article today detailing the "Confessions" of a Mac Genius, aka a guy who worked at an Apple Store doing tech support. The guy had quite a lot to say. Here are a few highlights: Make your support appointments in advance. "Get a clue. Make your Genius Bar appointment in advance...

8 years ago 0 Comments
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Apple's Genius Bar will soon be able to add 'entertainment' to its list of things it does for people, as CBS has given two thumbs up for a show pilot titled Genius Bar. The show apparently follows the employees of a place similar to Apple's Genius Bar and their adventures with "the cool, hip and bea...

8 years ago 0 Comments
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It looks as though Apple's Concierge, their online system allowing for Genius Bar reservations, is undergoing a bit of an upgrade. There wasn't much warning, and we don't have any details of what shiny new goodies are going to debut, but it was an already pretty slick system that is bound to get ev...

8 years ago 0 Comments
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I have been enjoying the 'Pure Genius' column over at Mac Geekery since they started running, and the most recent column is no exception. If you have ever wonder how much Apple Store employees know about upcoming products wonder no more (the answer is little to nothing). As always, misbehaving cust...

9 years ago 0 Comments