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Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively simple: help players out of sticky situations and enforce the rules of the game when it came to cheating, harassment, and general player behavior. A game master's role is to protect the player from any...

August 30th 2013 at 10:00am 0 Comments
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MMOs vary widely in their account and item restoration policies. In some games, like some of NCsoft's offerings, if you're hacked or you lose access to your account because your memory is toast, it's game over unless you happen to have your original account key. In games like Lord of the Rings On...

April 28th 2012 at 8:00am 0 Comments
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With the advent of transmogrification, void storage, account-wide pets, and lots of other item-dependent features, it's seemed a little odd that Blizzard hasn't been allowing item restores via the GM queue. Well, that apparently ends today -- both the inability to do so and requesting to do so vi...

April 25th 2012 at 5:15pm 0 Comments
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Please see the update to this original post. In a stunning revelation from a veteran account administrator at Blizzard, WoW.com has learned that account administrators are being encouraged by Blizzard managers not to restore people's characters and items after their account has been ransacked by...

January 8th 2010 at 11:00am 0 Comments