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RBS will employ an AI chat bot to handle online banking queries
In response to recent moves by rivals to incorporate more technology in their customer operations, RBS has announced it's to deploy a new online virtual assistant to help deal with enquiries quicker. The bank says the AI, named "Luvo," was first tested among its 1,200 staff but will soon be used to help address common customer issues like lost debit and credit cards, locked PINs and how to order in a new card reader.
