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When your contract is up and you're toying with switching to another carrier, the hassle of porting over your number might stop you from actually following through. UK communications regulator Ofcom realises that, so today it's outlining plans to improve mobile switching by putting the onus back o...

10 hours ago 0 Comments
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When Ofcom announced its new "Strategic Review of Digital Communications," the last of which forced BT to create Openreach, Sky and TalkTalk immediately came forward calling for both businesses to be broken up once and for all. Today, the regulator has published a discussion document for the revie...

July 16th 2015 at 4:50am 0 Comments
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UK telecoms regulator Ofcom is currently taking a long, hard look at BT and its subsidiary Openreach, which is responsible for managing the company's broadband infrastructure. Ofcom's deciding whether it's in everyone's best interests to split the two completely, a move championed by several of BT...

July 9th 2015 at 1:45pm 0 Comments
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While technology has helped the UK's emergency services evolve, people in need are largely required to report incidents by calling 999. It's an adequate solution for the majority of cases, but if someone is the victim of a break-in, picking up the phone just isn't feasible. That's why the the Inst...

July 8th 2015 at 5:02am 0 Comments
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As part of its job as the communications industry regulator, Ofcom routinely checks to see if UK mobile carriers are doing a good job of looking after their customers. This includes how they log complaints and what they do once they've received them. After almost three years of investigation, the...

July 3rd 2015 at 4:05am 0 Comments
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Before dialling an unfamiliar service number, many of us feel an overwhelming sense of dread. Not just for 0800 and 0808 "freephone" numbers, which are now free to call from a mobile, but numbers starting with 084, 087 and 09 too. From experience, you know what they represent: expensive call charg...

July 1st 2015 at 3:01am 0 Comments
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It's no secret that Sky wants BT and Openreach split up. When Ofcom announced its new review of the UK telecommunications industry, the broadcaster said "structural separation" was vital to address what it perceives as a conflict of interest. Now that the investigation is underway, Sky has publish...

June 29th 2015 at 9:40am 0 Comments
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BT has asked Ofcom to relax requirements imposed on its Openreach network arm to provide traditional telephone services, with the expectation VoIP systems "will be used nationwide by 2025." Currently, Openreach is mandated by Ofcom to build and maintain equipment that provides fixed-line phone ser...

June 26th 2015 at 8:20am 0 Comments
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When Ofcom announced that consumers can ditch their contract if broadband speeds aren't as advertised, it also said it would also make changing providers even easier. This new "one touch" process comes into effect today, finally putting the responsibility of switching onto the company you wish to...

June 20th 2015 at 5:30am 0 Comments
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Did you know that the Sony hack, amongst other things, caused scores of British children to hear some salty language on TV? That's what the UK's telecommunications authority believes after the company showed the adults-only version of a classic film in the early afternoon. Sony-owned channel Movie...

June 15th 2015 at 7:35am 0 Comments
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While the UK's broadband coverage is expanding, its infrastructure is only maintained by a few providers. With little overlap, some areas suffer from a lack of investment, which often means that speeds are lower than advertised. Those affected have previously had little choice but to put up with i...

June 11th 2015 at 4:50am 0 Comments
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Ofcom is planning a fresh spectrum auction that will improve 4G coverage later this year. The regulator has 190 MHz to allocate to the major mobile networks, and today it's launched a consultation with possible auction formats. The concern is that some of the biggest carriers are undergoing merger...

May 26th 2015 at 7:50am 0 Comments