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As part of its job as the communications industry regulator, Ofcom routinely checks to see if UK mobile carriers are doing a good job of looking after their customers. This includes how they log complaints and what they do once they've received them. After almost three years of investigation, the ...

3 days ago 0 Comments
July 3, 2015 at 4:05AM
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Before dialling an unfamiliar service number, many of us feel an overwhelming sense of dread. Not just for 0800 and 0808 "freephone" numbers, which are now free to call from a mobile, but numbers starting with 084, 087 and 09 too. From experience, you know what they represent: expensive call charg...

5 days ago 0 Comments
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It's no secret that Sky wants BT and Openreach split up. When Ofcom announced its new review of the UK telecommunications industry, the broadcaster said "structural separation" was vital to address what it perceives as a conflict of interest. Now that the investigation is underway, Sky has publish...

6 days ago 0 Comments
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BT has asked Ofcom to relax requirements imposed on its Openreach network arm to provide traditional telephone services, with the expectation VoIP systems "will be used nationwide by 2025." Currently, Openreach is mandated by Ofcom to build and maintain equipment that provides fixed-line phone ser...

9 days ago 0 Comments
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When Ofcom announced that consumers can ditch their contract if broadband speeds aren't as advertised, it also said it would also make changing providers even easier. This new "one touch" process comes into effect today, finally putting the responsibility of switching onto the company you wish to ...

15 days ago 0 Comments
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Did you know that the Sony hack, amongst other things, caused scores of British children to hear some salty language on TV? That's what the UK's telecommunications authority believes after the company showed the adults-only version of a classic film in the early afternoon. Sony-owned channel Movie...

20 days ago 0 Comments
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While the UK's broadband coverage is expanding, its infrastructure is only maintained by a few providers. With little overlap, some areas suffer from a lack of investment, which often means that speeds are lower than advertised. Those affected have previously had little choice but to put up with i...

24 days ago 0 Comments
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Ofcom is planning a fresh spectrum auction that will improve 4G coverage later this year. The regulator has 190 MHz to allocate to the major mobile networks, and today it's launched a consultation with possible auction formats. The concern is that some of the biggest carriers are undergoing merger...

1 month ago 0 Comments
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The Home Secretary Theresa May wants to give Ofcom, the UK's communications regulator, the ability to block shows with extremist content before they're shown on TV. The Queen's Speech will detail some of the Conservative government's legislative plans next week, and it's already been confirmed tha...

1 month ago 0 Comments
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We all want super-fast internet in our homes, but for many people that's borderline impossible, because there's no fibre optic infrastructure in their area. When they're told that a connection is finally available, it can also feel like forever before engineers set up the line. If you've ever been...

1 month ago 0 Comments
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Virgin Media is still trying to persuade Ofcom to change the way Premier League TV rights are auctioned in the UK. The company filed a complaint with the regulator last September, complaining that the current system -- a limited number of match "bundles" which broadcasters bid for every few years ...

2 months ago 0 Comments
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Back in 2006, Ofcom forced BT to set up Openreach, a separate division that manages its network infrastructure across the UK. The agreement struck between the pair was designed to give rival telephone and internet service providers (ISPs) equal access to BT's wide-reaching network of copper and fi...

3 months ago 0 Comments
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The switchover to digital delivery of terrestrial TV completed in the UK several years ago, but even before analogue signals were put fully to rest, airwaves regulator Ofcom was thinking about potential uses for these newly liberated slices of spectrum, known as TV white spaces. Ofcom and partners...

4 months ago 0 Comments