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  • Audiobooks are not backed up by iCloud, can only be downloaded once

    by 
    Victor Agreda Jr
    Victor Agreda Jr
    04.03.2013

    Audiobooks, unlike your other iTunes purchases, cannot be re-downloaded from the store. On a Mac, you can dig into your iTunes folder and move the DRM-protected files to another authorized machine. iOS devices, however, lack a file system that the user can access, so if you never sync with a Mac, you could run into an issue like I did when I had to swap out my iPhone 5. A couple of weeks ago my iPhone 5's power button started acting strange. It appeared to be a mechanical issue, so I went to the Genius Bar at my local store and was told they've seen this happen before (it was likely shearing stress from removing a protective case). Of course, they don't repair iPhones in the store. Instead, they give customers a new piece of hardware then use a backup to bring it back to where you left off with your old one. Since I used iCloud, PhotoStream and my iTunes purchases are available in the cloud, I figured I'd be fine. The only problem was that I had purchased a $24 audiobook via iTunes on my iPhone -- and that doesn't get backed up in any way. Worse, since the rules state you can only download the audiobook once, I would have had to re-purchase the book to download it again. I had bought the book about three days earlier and only listened to a small portion. This was completely unacceptable, so I emailed Apple support. At first, they failed to understand what I was talking about. They thought my download had failed somehow, and suggested I download in iTunes and re-sync, and they would re-enable the download. That seemed fair enough, but the presumption that I had a personal computer to sync with struck me as a bit odd. Didn't Apple say we live in a post-PC world? Also, I don't sync my iPhone with anything. Like a fool, I thought iCloud backup and iTunes in the cloud had me covered. Clearly I was wrong. Once I explained that I didn't sync, the support staff told me they would make it available for download on my iPhone -- but the downloads screen never showed the audiobook. In the end, I wound up buying a nano to sync with, and then Apple refunded my money for the audiobook. An expensive lesson, but a lesson learned. Apple is still addicted to iTunes as a digital hub for all your media. While this was happening I tweeted some progress and a number of people relayed similar issues and frustrations. Apple support seems ready and willing to try to make the downloads available again, although I wish it was automatic, like everything else I encountered during my restoration process (well, not logins -- boy that's a fun way to spend your afternoon). Unfortunately, the rules about audiobooks aren't set by Apple. Still, if this happens to you, reach out to Apple support immediately. Or, better yet, buy your audiobooks somewhere else. This "post-PC" era has yet to begin.

  • iOS code hints at over-the-air firmware updates via 3G

    by 
    Steve Sande
    Steve Sande
    06.27.2011

    One of the features that must be enabled before iOS devices are truly "PC-Free" is the ability to perform firmware updates over the air (OTA) regardless of where you may be. 9to5Mac is reporting that a detailed look at the iOS 5 Beta 2 SDK produced solid evidence of OTA firmware updates using Wi-Fi or 3G networks. Hidden deep in the bowels of iOS 5 are several text strings that refer to 3G download errors. For example, one states that "This update requires a Wi-Fi or 3G connection to download," while another warns the user if the iOS device doesn't have enough battery power to download a full update: "This update requires at least %i%% battery, and 500 MB of available storage." The OTA update will not begin unless a specified battery charge level and 500 MB of storage is available. This is one iOS 5 feature that I'm really looking forward to -- not having to do a slow backup and update while my iPhone or iPad is connected to the iMac. Readers, what's your take on 3G OTA firmware updates? Leave your comments below.

  • Wall Street analysts think iCloud's future has a silver lining

    by 
    Steve Sande
    Steve Sande
    06.08.2011

    Apple fans and developers apparently weren't the only people who liked the iCloud announcement on Monday at WWDC. As reported by Fortune's Philip Elmer-Dewitt, Wall Street analysts are almost unanimous in their positive comments about iCloud's effect on the financial future of Apple. For example, Credit Suisse's Kulbinder Garcha is quoted as saying "Although Google and Amazon are already offering cloud based offering, we believe Apple has continued to lead innovation in the services space with the introduction of its iCloud, which we believe is superior to existing cloud services from competition." RBC Capital's Mike Abramsky was even more enthusiastic when discussing the PC-Free capabilities of iOS 5, noting that by "'cutting the cord' to the PC, Apple may expand its addressable device market by 4x, addressing the ~3B handset users who have a phone -- but not a PC." TUAW's favorite analyst, Piper Jaffray's Gene Munster, also chimed in on the ability of future iOS devices to work sans PC, and commented that "Bottom line is that Apple is increasing the likelihood that consumers buy multiple Apple devices ... Apple will be giving away iCloud for free (we had expected it to be priced between $25-$99 a year) ... sharing non iTunes music will cost $25 a year. (As a point of reference, Amazon's Cloud drive could cost up to $200 a year.)" The future for Apple looks as bright as the sunlight in those architectural renderings of the proposed Cupertino campus of our favorite company.

  • Video of "PC-free" iOS 5 setup

    by 
    Kelly Hodgkins
    Kelly Hodgkins
    06.07.2011

    One new feature in iOS 5 is PC Free setup, which lets you activate your iPhone without connecting it to your computer. You enter your Apple ID, configure the Cloud services including Find my iPhone and then finally activate your device right from the phone. Even in this early release, the setup process works smoothly. You can see the activation from start to finish in this YouTube video provided by XcodeDev. [hat tip MacRumors]

  • Apple turns iOS 'PC Free' with OTA updates and wireless sync

    by 
    Brian Heater
    Brian Heater
    06.06.2011

    Love your iPhone, but hate all of the PC-based tethering it entails? Apple has some good news: the company is taking its "post-PC" stance a step further, letting you activate your smartphone straight out of the box without syncing it to a computer. Also big news is the addition of over-the-air updates, which will let you receive changes without plugging the handset in. And some big news for music fans: users will be able to sync their iTunes libraries over WiFi connections with the update. %Gallery-125446%