player-punishment
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Should WoW players be responsible for player accountability?
Blizzard's policy as far as reporting players has been about the same since day one. If you have a problem with a player, you report them. While Blizzard can contact you and thank you for reporting the issue, it will not give any details regarding what it has done about the problem being reported. This has always been understandable to me; in the many years on and off that I worked customer service and call center jobs, rule #1 was that you did not speak to anyone but an account holder regarding the status of their account. To me, the Blizzard policy is just more of the same kind of treatment -- Blizzard cannot tell you about actions taken against another player's account, because hey, their account isn't yours, you know? It's private information. That said, I have reported my share of players over the years, and I never really knew if action was taken against these players or not. In simple cases of name violations, like using an inappropriate word for guild or character name, I could usually tell if something had been done, because the guild or player in question would have their name changed. But in cases of player harassment ... well, you never know if they've been told anything or not. You just sort of hope this means the person harassing you will go away and that will be the end of it, but there are absolutely no guarantees.
