quality control
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Ford wants you to meet its touchy, feely interior quality robot, RUTH 2.0
That's RUTH. In the end, she really amounts to a big robot arm with six joints, but Ford clearly has a soft spot for the faceless employee. First utilized in Europe, the Robotized Unit for Tactility and Haptics is currently at work helping to tweak the interiors of the company's 2013 Fusions, turning data collected from customers across the world into the hard to define concept of "quality," touching the trim, pushing buttons and turning knobs in the interior of the vehicle, in order to help provide what Ford says is, "the same type of quality they might feel if they were to buy a high-end luxury car." The version of the arm dubbed Ruth 2.0 is currently being used by Ford alone in North America, and the company has extended her quality checking to include seat comfort in the vehicles. Check out a video of the long arm of the car company after the break.
Google tightening control of Android, insisting licensees abide by 'non-fragmentation clauses'?
A storm seems to be brewing over the realm of Android development. Bloomberg's Businessweek spies have received word from "a dozen executives working at key companies in the Android ecosystem" that Google is actively working to gain control and final say over customizations of its popular mobile OS. That might not sound unreasonable, and indeed Google's public position on the matter is that it's seeking to stabilize the platform and ensure quality control, but it does mark a major shift from where Android started -- an open source OS that was also open to manufacturers and carriers to customize as they wish. Not so anymore, we're told, as apparently Mountain View is now demanding that content partnerships and OS tweaks get the blessing of Andy Rubin before proceeding. The alternative, of course, is to not be inside Google's warm and fuzzy early access program, but then, as evidenced by the company recently withholding the Honeycomb source code, you end up far behind those among your competitors who do dance to Google's pipe. Things have gotten so heated, in fact, that complaints have apparently been made to the US Department of Justice. They may have something to do with allegations of Google holding back Verizon handsets with Microsoft's Bing on board, ostensibly in an effort to trip up its biggest search competitor. Another major dissatisfaction expressed by those working with Android code is that Google needs an advance preview of what is being done in order to give it the green light -- which, as noted by a pair of sources familiar with Facebook's Android customization efforts, isn't sitting well with people at all. Google and Facebook are direct competitors in the online space and it's easily apparent how much one stands to gain from knowing the other's plans early. As to the non-fragmentation clauses in licenses, Andy Rubin has pointed out those have been there from the start, but it's only now that Google is really seeking to use them to establish control. The future of Android, therefore, looks to be a little less open and a little more Googlish -- for better or worse. As Nokia's Stephen Elop puts it: "The premise of a true open software platform may be where Android started, but it's not where Android is going."
Nokia VP: N97 taught company some tough lessons
It's unusual for a company to publicly admit its shortcomings -- particularly a company as big, proud, and resolute as Nokia generally seems to be -- but an All About Symbian / Mobile Industry Review joint interview with Anssi Vanjoki, vice president of markets, at MWC last week painted a very different picture with regard to Espoo's views on the maligned N97. Though he says that the phone absolutely met the company's goals for sales volume and revenue, it was a "tremendous disappointment in terms of the experience quality for the consumers and something [they] did not anticipate." This isn't a sob story, though: he uses the opportunity to note that they've completely closed the gap on software quality for the flagship device, launching new firmware first in Norway where the response has been positive. Considering that the N97 was announced way back in 2008, there's realistically nothing Nokia can do to give the phone a second wind atop the lineup, but Vanjoki seems genuinely convinced that they've learned some hard lessons and swallowed some tough pills throughout its life cycle -- and those lessons will bear fruit when Symbian^3-based products roll around. Here's hoping.
It just works. Usually.
The latest festival of issues with Snow Leopard alongside a round of people unhappy with the latest iPhone update both suggest that Apple might need to work a little harder on pre-release testing. One thing Microsoft does rather well is gets a lot of people testing software releases in extended public betas. Of course that didn't go so well for Vista, which was a mess for many people, but it seems to have gone better for Windows 7. Apple, secretive as always, doesn't get really wide testing of new software builds, and when those updates finally get released there seems to be an ever increasing, ever louder response from customers that things aren't going swimmingly. Snow Leopard was supposed to be a cleanup of Leopard, but it appears that some people are having lots of issues. In my own case, some fonts were pretty messed up, and Keychain was jumbled pretty badly. The fixes in both cases weren't onerous, but they were nasty enough that it made me wonder how thoroughly the release had been tested. I still don't hear new mail sounds from MobileMe, a problem that has been going on at least since Leopard was released. I'm not alone in this, but not everyone has the problem. Most of the people I know had flawless upgrades, and of course here at TUAW we are more likely to hear about problems, which is also true of the Apple forums where people are able to report the smallest or the largest bugs. Therefore, from my perspective it's hard to say for certain if things are slipping away from Apple quality control, but it's starting to look that way. Apple was quick to release 10.6.1, which was a good effort, but it is not quieting down the roar of users who don't think that this latest release of Snow Leopard 'just works.' What's your perception? Does Apple have some work to do?
Apple touts 21,178 entertainment titles in the App Store ... did somebody just fart?
During Apple's "It's only rock and roll" event today, the company announced ... well, nothing important -- however, it did show off the nifty little graph above. During a section discussing how the iPhone/iPod Touch is a great gaming device, the company demonstrated the power of the iPhone OS by stating it had 21,178 "game and entertainment titles," far above the number of games available on Sony's PSP and the Nintendo DS.Although Apple considers this grand number a triumph, it should be noted with cautious optimism. The great video game crash of the early '80s had a little bit to do with the lack of quality control happening in the industry, which was an issue Nintendo rectified with its "seal of quality" soon after. Then again, more recently, Nintendo itself has acknowledged a more Darwinian approach to games on its consoles. Forget quality control: Go nuts, Apple! Just please don't kill the games industry in the process.
BluFocus beefs up Blu-ray control labs with BD-J / THX certification
At the front end of this year, we heard that BluFocus was getting a facility going to help studios pumping out Blu-ray Discs to the adoring public make sure no terrible backlashes occurred. Now, the quality assurance specialists are offering up two more critical certifications: THX and BD-Java. What does this mean for you? Hopefully nothing that you can tell, but it's not like we're complaining about one more layer of scrutiny before a flick hits the open market.
First Blu-ray Disc testing center established in China
Barely a month after hearing rumors that the Blu-ray Disc Association (BDA) would be granting licenses to 11 China-based manufacturers, in flies official word that the very first Blu-ray Disc testing center has been established in that very nation. CESI Technology, a contributor member of the BDA, is the lucky winner, and as of today, "Chinese manufacturers can receive verification services for the official production of BD-ROM Movie Players at this center." Hopefully, this means that we'll be waiting less for the development and market launch of BD products. On a slightly related note, DigiRise DRA -- also a Chinese company -- found that its homegrown digital audio coding technology has passed an important milestone in the Blu-ray approval process. Not that we're crazy about having one more codec to juggle, but there you have it. More details on both points below.Read - First BDA testing center in ChinaRead - DRA audio codec
My Eye Media enters Blu-ray quality control arena with Blu-Qual
After seeing a wave of faulty Blu-ray Discs a few months back, we've heard relatively little about further mishaps. Still, that's not stopping firms from hoping in the quickly-expanding quality control arena. On the docket today is My Eye Media, which is broadening its service portfolio with Blu-Qual, a BD testing solution "designed to analyze the complexities" of the format. More specifically, it's out to "identify impairments, artifacts and technical anomalies much earlier in the production process than traditional optical media testing methodologies have allowed," and while you'll likely never know what titles it touches, we're all for making sure shipping products work as advertised.
BluFocus working with studios to ensure Blu-ray disc quality
Barely a month after Microsoft revealed the Xbox 360 HD DVD Emulator in hopes of speeding up development of HDi, we're seeing a new company emerge with bolstering Blu-ray Disc quality as its top priority. Of course, anyone paying attention over the past few weeks would realize that something like this is sorely overdue. Reportedly, BluFocus is already working with a number of studios in order to ensure that BD-J / BD Live functionality is properly implemented and that discs arrive to end-users sans issues. The company (accurately) points out that mastering Blu-ray titles is a much more involved process than mastering a vanilla DVD, and considering just how much interactivity is being mixed in, there's a lot more room for error than in days past. Notably, we're not told exactly which studios BluFocus is currently working with, but here's to hoping we find fewer reasons to plead for replacement discs in the future.[Via Blu-ray, image courtesy of DailyGame]
Man's XPS M1330 arrives sans OS, quality
We're not sure who or what is putting these XPS M1330 laptops together for Dell, but not only are they having a horrible time of it even getting the laptops out the door, but this particular man's shipment was just a little lacking in the quality department when it arrived two weeks ahead of the estimated ship date. The $2k+ laptop looked fine at first glance, but when Pradeep popped it open and hit the power button, it immediately booted to a blank, white, flickering screen. After 10 minutes, nothing had changed, no Dell logo, Vista boot screen or anything -- not only had Dell forgotten an OS, they didn't even manage to squeeze in a system BIOS before they shipped this one. That wasn't all that Dell screwed up on this M1330, the power button is defective, the Microsoft seal underneath the machine is partially ripped and burned, there's a problem with a grill cover protruding, and the WiFi radio switch is so loose it almost falls off when pushed back and forth. Sure, this is just one guy's experience with one M1330, and his mom got a similar computer -- after a much longer shipment wait -- that worked just fine, but we're still thinking Dell might try and shore up quality control just a little bit before somebody manages to get something shoddier than this out the door. Dell's giving Pradeep a new laptop, labeled "priority" in the build queue, and offered him a $50 gift certificate for his trouble.Update: After spotting this article, Dell contacted us for help getting a hold of Pradeep, and is currently helping expedite his new system. Pradeep did say his replacement was already "priority" before this article went up, but we're sure the PR people are going to speed things up considerably for him. Of course, this is just one person's experience, and we hope Dell will show the same courtesy to everyone involved in the M1330 fiasco -- or better yet, start shipping these things intact and on time!Update 2: Dell hit us up, apparently after doing some diags on Pradeep's machine, they claim to have discovered that while the M1330 in question did have Windows installed on its drive, just so happens that whomever assembled the system didn't connect the LCD's LVDS to the motherboard. Not that that's much better or anything. Anyway, it seems like all's well that ends well for Pradeep, but we aren't sure we can say the same for the rest of Dell's M1330 customers.%Gallery-6306%
