return
Latest
Customers getting quicker to return flawed HDTVs?
Ever get the feeling most people couldn't tell if their HDTV is working correctly (much less actually watching high definition content)? Apparently that's changing on a massive scale, as DigiTimes cites unnamed industry sources saying the refund on cheap LCDs has risen recently. More discerning customers have higher standards for picture quality -- just ask your cable company -- increasing the refund rate for LCD TVs to 25-30%. Obviously, most of our readers are the kind of people who whip out the calibration tool and start testing as soon as a new TV arrives, but if the masses are picking up on previously unnoticed issues, hopefully standards for quality -- even at the low end of the price scale, will rise to match.
About the Bloggers: moo Money
Twice a week, our writers will tell you more about themselves, and let you get to know them and the characters they play a little better. Click here to read more About the Bloggers.What do you do for WoW Insider?I write the daily machinima posts for both WoW Insider, and its broader MMO sister site, Massively.What's your main right now?This won't make me very popular, but I actually don't really play WoW. I did for a while after it came out, but I'm not a very good grinder and it just got lonely.This is an outrage! How dare you write about WoW without playing it?That's actually a really good question. I got my start in machinima roughly two years ago when I was hired to promote it in Second Life, an oft-mocked virtual world. Through experimentation with machinima, as well as the education that I provided to others, I became known as one of the "It" people for machinima in SL. When Second Life Insider folded into Massively in November 2007, I volunteered to write the daily Cinemassively. After about 45 days straight of blogging them, WI asked me to do the same for WoW Moviewatch!Read on to find out more about the Notorious M.O.O. ...
Wal-mart offers up HD DVD returns
More good news for those left on the short end of the format war, Wal-Mart has quietly decided to offer refunds for anyone who purchased their HD DVD player between November 1, 2007 and now. You won't need the box it came in, but the receipt will be necessary, and get moving because this offer is only open until the 30th. A $50 gift card just 'cause this isn't, but for those looking to erase a red moment in their lives, Wal-mart's doors are open.[Thanks, Tavaris]Read - Wall Street JournalRead - Slickdeals.net
Circuit City triples return time window for HD DVD player purchases
Hot on the heels of news that Circuit City may in fact be offering up a hush-hush trade-in program for HD DVD purchasers comes official word that said retailer is tripling its standard return window in order to appease early adopters. According to company spokesman Jim Babb, it's looking to "take care of [its] customers" by lengthening the return window from 30 to 90 days for all HD DVD player purchases. When returning the unit, users are given store credit, and while we are told that HD DVD movies are omitted from the policy, we've no idea if combo players are included. We're guessing no, but then again, it's not like those purchasers have nearly as much to worry about.[Thanks, Killer]
There and back again... A writer's return to Lord of the Rings Online
Returning to an MMO after an eight-month absence, after barely playing for a month, is like waking up in a strange grocery store after a vicious blow to the head left you with amnesia. You've got this shopping list in your hands, but you've got absolutely no idea where any of these items are. It will say things like "Ned wants milk. You can find the milk southeast of me." Who is Ned? Where was he when you met him? Where is "southeast of him," when you've got no friggin' clue where he is?Such was my return to Lord of the Rings Online. I had a quest log full of tasks that were almost familiar to me, but my memory lacked the proper synapses to form where they began, and more importantly, where I had to journey to complete them. I found out the hard way that "the hills northeast of Bree" are not the hills on the map in North Bree-lands, but rather a small cluster of hills more on the west side. In the process I drove a friend of mine crazy with my mindless ranting about how the quest descriptions couldn't have gotten more vague if they tried.After a while I got my groove back. I remembered where Brandy Hall was in Buckland. I remembered where the auction house, the trainers, and a few more quest-givers were. Once I had a sense of reference I stopped harassing my friend about "where the frack was this dude" and became familiar with the Google maps portion of the Lorebook on the official site-a nifty feature added after I stopped playing. Instead I started complaining to her about why all these gold resellers are hawking their wares in the middle of Bree? In three years of World of WarCraft I've added none to my ignore list. I fear there's a cap to my ignore list in LoTRO because at the rate I'm adding those bastards I'll hit it by week's end.
Girl unwraps iPod, finds heavy-handed social commentary instead
As the unfortunate trend continues, yet another kiddo has found their Christmas PMP replaced with something that's, well, not a PMP. In today's episode, we find a Washington, D.C. girl that unwrapped an iPod earlier this week and discovered that the only Apple product tucked within was the inner packaging. Instead, a clever note was stashed inside (presumably with a paperweight of some sort) that read: "Reclaim your mind from the media shackles. Read a book and resurrect yourself. To claim your capitalistic garbage go to your nearest Apple store." Oh, and just in case you really needed more than one guess as to where this thing came from, here's a hint: it was sold by the same retailer who passed on Wii demo units due to "safety" concerns.[Via TUAW]
Returned DAP gets resold with loads of porn
We've seen returned / resold DAPs (among other things) ruin celebrations before, but we're inclined to say that this episode is a tad more disheartening than receiving a couple of rock-filled iPod boxes. Reportedly, an unspecified MP3 player purchased in a Tennessee Wal-Mart was wrapped and given as a Christmas present to a 10-year old daughter, but upon connecting said player to a computer, heaps of pornographic material and explicit songs were discovered. According to a Wally World spokesperson, stores aren't supposed to "return opened packages to the sales floor," but given that it already happened, the matter will purportedly be "investigated."[Via TGDaily]
Xbox 360 returned, critical components not included
While we've certainly seen a few items get returned without, shall we say, everything in tact, this example just might take the cake. Details are fairly light, but the long and short of it is that some sly customer managed to return an Xbox 360 and get a full refund, but the most critical components weren't repackaged. Reportedly, the store decided to allow the refund just this once without thoroughly checking the innards, and sure enough, the decision came back to bite 'em. Packed within was a gutted console (stuffed with a used textbook, no less), a bunch of totally random cabling and an official Xbox 360 headset. Needless to say, the store got burned torched, but if the culprit received his / her refund as a credit card charge-back and / or was caught on camera, we've all ideas the retailer will get what it's owed one way or another.[Via Digg]
The return (of Tobold and others) to World of Warcraft
Well he doesn't think he's news, but since we reported on his exit way back when, we might as well bring the whole story full circle, and report on Tobold's return to World of Warcraft. Patch 2.3 (and the Scroll of Resurrection deal-- which is a great one, I don't blame him for filling out a form to get 40 days free) is bringing him back as, he says, a casual player only.Now of course, the story's not really about Tobold-- with apologies to him for the unwanted attention we sent, it never was (so leave the guy alone, already-- if you've got comments about his decisions, leave them over here). But he is a big, influential MMO blogger, and his leaving WoW was part of a trend back then. In the dark days before 2.2, progress on the realms was stagnant, and there was nothing new to keep folks interested. Even with patch 2.2, voice chat wasn't a big draw for players (and in fact, now that I think about it, I haven't used it at all since it debuted-- my guild is still on Ventrilo, and no one has invited me to use the voice chat system).But now we're at patch 2.3, and the times, they are a-changin'. There's new midlevel content (!), Engineers have a purpose in life, Hunters have no dead zone, and there's a brand new 10-man instance in the game (almost guaranteed to quickly become the most popular endgame instance out there). Tobold's back, and, just as before, we've got to wonder if he's part of an early trend. Are all the players who took a break this summer coming back to Azeroth?
Return of the Apple we know and love?
For the past few months, we've seen some turbulent waters here at TUAW. I don't think I need to mention the furor that's popped up in the comments multiple times over a number of Apple's past actions. All the iPhone unlocking has stirred emotions we didn't even know you guys had. The ringtones issue made a lot of us question just what kind of company Apple was. And Apple's own developers were pretty shocked when they found out that to develop for the iPhone, they'd need to brush up on HTML and AJAX, not Cocoa. The Apple we've seen the past few months has been making plenty money, but not so much winning our hearts.But as Macworld points out, change may finally be back in the air, and all in the past week. Apple brought DRM free music back down to normal prices, which is exactly what Jobs wanted to do when he wrote that open letter we all cheered so long ago. Apple has unlocked the iPhone-- albeit in France, and only because they had to, and they'll probably charge a lot more for it, but still, it's progress. High sales of the unlocks there will be more ammunition for getting an unlock everywhere else. And of course, we got the announcement, finally, of a coming SDK for the iPhone.Apple isn't even close to back in the clear yet-- we may have cheaper DRM-free music, but no one but France has an unlocked iPhone, and all we have is the promise of an SDK with zero details on what that means. It's been a rough road these past few months, however, and we can only hope that Apple is listening to what their fans want, and willing to get back on track
Engadget Mobile: our iSwitchers defend their decisions
There are iPhone owners lurking in our own ranks, and we've decided it was finally time to clear our consciences and come clean. That's right -- we're iSwitchers -- and we're ready to defend ourselves. Get into it over on Mobile, and don't forget to add your own harrowing stories!
Engadget iSwitchers defend their decisions
In case it wasn't plainly obvious, several Engadget staffers took the plunge in the past few days, buying an iPhone (or iPhones, as the case may be) and making the fateful switch from Brand X to Apple. Of course, migrating to the Dark Side isn't without its pitfalls; functionality is sometimes lost, apps are no longer usable, and data speeds go down, just to name a few. What did our iSwitchers give up for the iPhone, and how'd they justify it? On the flipside, what was it that our iReturner just couldn't give up? Read on to find out, and be sure to add your own iSwitcher / iReturner stories in comments, yeah?
iPhone Returns and Cancellation Policies
Hey boys and girls, you might be used to trying out phones and getting 30 days to cancel and return the unit (that is, at least, depending on your state of residence). Our Chris tells me that in California, you even get back the activation fee. The iPhone return policy won't be nearly as friendly. Here's a rough-and-ready review of the iPhone policies you should expect. iPhone return policy. You have 14 days (not 30) to return your iPhone. It must be returned to the original point of purchase. You can't buy at store #1 and return to store #2. If the iPhone isn't unopened and shrink wrapped, you'll be charged a 10% open box restocking fee. Returns must include the phone, all accessories, and all manuals that shipped with the product. Canceling the agreement. If you cancel within 3 days of iPhone activation, You're entitled to a refund of the $36 activation fee. If you cancel within 30 days, you can terminate service without paying a penalty. After 30 days, you must pay an early termination fee of $175. After fulfilling your 2 year agreement, your service switches to a month-to-month automatic renewal. Rough Costs So here's a rough breakdown of how much you can expect to pay under various return scenarios. I'm using the $499 4GB iPhone in these calculation and the lowest ($60/month) plan. I assume about $10 in fees and taxes (including 911 Tax, Federal Telecom Relay Service Fee, Universal Service Fund, Cost Recovery Fees, etc.) and a 5% sales tax on the unit itself. $50.00. Try it out, cancel service, return unit within 3 days. $86.00. Try it out, cancel service, return unit within 14 days. $561.00. Try it out, keep the phone, cancel service within 30 days. (I assume they don't charge you for that month. If they do, the cost is $631.00.) $946.00 Use the iPhone for 3 months, pay $175 termination fee. $1576.00. Use the iPhone for 12 months, pay $175 termination fee. $2241.00. Use the iPhone for 24 months, no termination fee
Battered DS Lite makes baby Jesus cry
When it comes to adding troops to the DS Fanboy regiment, we make sure to fill our ranks with only the manliest of men. (Uh, and womanliest of women.). As far as bloggers go, we're as Ford tough as they get. Even in birth, we exited our mothers' wombs uncomplaining, ready for the hardship ahead. Still, our eyes welled up when we saw this broken and battered Nintendo DS Lite. According to an employee at Best Buy, the handheld was returned after its owner claimed that it had just "stopped working." Customer service must have neglected to give the DS a good look, because we can't imagine any store taking back a product in this condition. The right hinge has been knocked out of place, every recess is filled and marked with grime, and one of its corners bares the teeth marks of a childish fit.The two VeggieTales stickers marring the Crystal White's once-glossy finish are the worst offenses. Is there any hell that this DS Lite wasn't put through? Head past the post break for more unsettling photos of this portable's mistreatment.[Via Digg]
Macworld Keynote Purchase Safety Dates
One of the reasons Apple tries so hard to keep upcoming products under-wraps is something called the Osborne Effect. In 1983, Osborne Computer announced the future release of several new machines that would far out-perform their current offerings. Unfortunately, Osborne was counting on sales from their current machines to pay for production of the next-generation products. As soon as people heard something better was in the pipeline, sales dried up, and Osborne eventually went under. The very same thing would happen if info were to get out about a new iPod or Mac; no one is going to buy an Mac now if they know that by waiting a month they can get a much better one. The rumor mill however continues to feed that little nagging devil on our shoulder telling us to wait just a few more weeks to see what will be announced. The issue is, there is a good chance that the thing we are expecting to get replaced is left alone, and we will have waited all that time for nothing. And when it comes to the holidays, when gifts are expected on very specific dates, waiting often isn't an option at all. Lucky for those of you considering the last minute purchase of an Apple product for the holidays, Gizmodo has a quick roundup of purchase safety dates after which you can buy from Apple safe in the knowledge that if Unkie Steve does replace your product at Macworld, you'll be able to exchange it for a new model.
