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digg_url = 'http://www.joystiq.com/2009/08/17/game-informer-xbox-360-at-54-2-percent-failure-rate/'; The latest issue of Game Informer contains a surprising statistic for anyone who's ever loved and lost their Microsoft-branded home console – according to their survey, in which over 5,000 c...

August 17th 2009 at 4:01pm 0 Comments
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If your Xbox 360 fell victim to the E74 error and you paid Microsoft for the repair, you should have received a refund check back from the company by today. If you paid for a repair and have yet to receive a check, you'll need to follow up with Microsoft before the hard deadline of November 1, 2009...

July 1st 2009 at 12:40pm 0 Comments
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digg_url = "http://www.joystiq.com/2009/06/08/microsoft-kills-coffin-policy-time-to-pack-your-rrod-xbox-you/"; Microsoft – the manufacturer of the RRoD-prone Xbox 360 – has confirmed to Joystiq that it's discontinued its policy of providing a prepaid box with shipping label, more comm...

June 8th 2009 at 4:30pm 0 Comments
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It's been a difficult time for you, we know. While all your friends were getting the radical Red Ring of Death and happily cashing in on Microsoft's three-year Xbox 360 warranty, you had to make do with a decidedly less impressive (though equally cataclysmic) hardware failure, one that couldn't eve...

April 14th 2009 at 7:42am 0 Comments
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We discussed it at the end of Episode 111 of X3F yesterday, but we continue to hear from folks that Microsoft's repair support isn't offering "coffins" to return busted consoles. Just to retread this issue, Microsoft confirmed to us a couple weeks ago that postage-paid boxes should be offered in "a...

April 7th 2009 at 3:30pm 0 Comments
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So, we only tracked around 60 incidences of E74 in our last batch of emails, so we thought you'd be interested in seeing the results after we cataloged the more than 170 emails we've received about E74 since our original piece went live.As you'll see, there's a huge increase of E74 claims since the...

March 23rd 2009 at 4:24pm 0 Comments
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With all this talk of the Xbox 360's E74 error, and the continued presence of the RRoD, we are reminded of former Microsoft executive Peter Moore's request that we not focus on the Xbox's problems, but rather on the quality of the repair service. To that end, we've received conflicting reports abou...

March 20th 2009 at 10:57am 0 Comments
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Move over RRoD, it looks like there's a new Xbox 360 hardware failure in town. According to anecdotal data collected by Joystiq as well as Google Trends, there's been a steady rise in reports and discussion of the E74 error since mid-October, with no apparent correlation between any specific model...

March 20th 2009 at 12:31am 0 Comments
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var digg_url = 'http://www.joystiq.com/2009/03/19/joystiq-survey-xbox-360-e74-errors-on-the-rise-since-nxe/'; When we recently posted about the Xbox 360's E74 error and asked for your input, we weren't prepared for the staggering response we'd receive. Within a few hours, we had dozens of emails...

March 19th 2009 at 2:40pm 0 Comments
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[Update 2: The results are in, check them all out right here.]Considering the Red Ring of Death (to put it kindly) debacle, we're going to be extremely careful with what we say here. We're starting to see and receive numerous reports from readers, friends and in forums like this of Xbox 360s becomi...

March 17th 2009 at 11:45am 0 Comments
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We almost all have Red Ring of Death stories at this point, but few compare to that of Kim Galleher in Nome, Alaska. The Seattle Times reports on the mother's month-long quest to get her 13-year-old son's Xbox 360's RRoD warranty honored by Microsoft. Turns out the main situation revolves around MS...

March 16th 2009 at 3:30pm 0 Comments