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  • Samsung Galaxy S Relay 4G shows off all sides, sticks with new name

    by 
    Myriam Joire
    Myriam Joire
    08.20.2012

    The saga of Samsung's Galaxy S Relay 4G (né Galaxy S Blaze Q) continues. In this latest episode, we're presented with an annotated set of pictures showing each side of the device -- courtesy of Samsung's very own US support site. Of course, this further confirms the handset's new name, which is just as terrible as the old name. No matter -- if you're a fan of QWERTY sliders this is definitely a phone to keep an eye on. While the full specs remain a mystery, previous leaks have confirmed HSPA+ 42Mbps support for T-Mobile's AWS network, a 4-inch screen (probably not HD) and a dual-core 1.5GHz processor (likely a Qualcomm Snapdragon S4). There's still no word on pricing or availability, but an official announcement can't be far behind, right?%Gallery-162860%

  • New Blizzard support site lets you track, edit, and update your GM tickets

    by 
    Michael Sacco
    Michael Sacco
    05.26.2011

    Submitting a GM ticket has always been sort of an arcane process -- you're not really sure where your ticket goes, or to who, or what steps have been taken to resolve your particular issue. It's a pain! Thankfully, it's always been a long-term goal of the support department to demystify and improve the support process for players, and Blizzard has unveiled a big new step in that direction: a new support website. What's so great about it? Well, it collects all lines of communication for support in one place and attempts to provide automated help for your request where applicable, while you wait for a representative. The biggest improvement, though, is that the site lets you track the progress of your support requests. This includes tech support emails, billing inquiries, and yes, GM tickets. You can edit your ticket while it's in the queue, track it, and even update your ticket and place it back in queue after it's been closed if you feel it wasn't addressed properly. The full text of Blizzard's announcement is after the cut.

  • Final Fantasy XIV support page located

    by 
    Eliot Lefebvre
    Eliot Lefebvre
    11.18.2009

    Sometimes new information comes from the strangest sources. Apparently, when Square-Enix made their last update to the Final Fantasy XIV with two new jobs revealed, they added a little something unexpected. Not what would have been expected, either -- it was the support site for the game. Since the game is yet to be released or even have a finalized date published, said site contains only a handful of questions, which largely contain no new information... but there are at least two interesting pieces to be gleaned from the site, one minor and one slightly larger. The smaller piece of information is the list of supported platforms for the game: Windows PC and Playstation 3. That isn't exactly new information, but it's confirmed. The slightly larger tidbit is the confirmation that Japanese releases of Final Fantasy XIII will contain a code to obtain an exclusive in-game item for Final Fantasy XIV. The answer specifies that plans to include said code in the North American or European releases have yet to be decided... which could mean anything. Will the item be exclusive to Japanese players to compensate for the game having a global launch instead of one in Japan first a la Final Fantasy XI? Will the item be cosmetic or have some game impact? Will there be different items based on region? No answers are yet forthcoming, but it should be an interesting tidbit for fans looking forward hungrily to the game's release some time in 2010.

  • Nokia's support pages for the N97 go live

    by 
    Chris Ziegler
    Chris Ziegler
    05.30.2009

    What's better than taking delivery of a shiny new N97 right about now? If you answered "reading through the phone's support site," you're a sick puppy -- but we'll admit, we like the way you think. It's for those most bizarre individuals that we happily point out that Nokia's support pages for the Finnish superphone are now online, offering a full user's manual download, specs, an accessory guide, and discussion forum all in one convenient location. Don't knock yourself out, though -- save some energy for when you actually get the phone, alright? [Via MiVADiKA]