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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

March 7th 2014 at 1:00pm 0 Comments
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Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form...

February 5th 2014 at 7:00pm 0 Comments
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Over on /r/wow/, Blizzard CS rep Araxom offers some tips to avoid getting locked out of your WoW account if you're traveling this holiday season. Logging on from a different physical location can trigger some security features on Blizzard's side -- especially for accounts that don't have an authent...

December 15th 2013 at 2:00pm 0 Comments
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The worst has happened: you've tried to log on to your World of Warcraft account and you can't. Or perhaps you can log on to your account, but your characters are have been stripped of gear and gold. Your account has been stolen, hacked, or compromised somehow. But don't panic, because Blizzard can...

July 23rd 2013 at 6:00pm 0 Comments
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Whether you're just getting started or you've maxed out the number of characters on your World of Warcraft account, your account is valuable to hackers. And if they happen to steal your account, it can be a pain -- and a long wait -- to get it back to you. All of this makes securing your World of W...

July 10th 2013 at 2:00pm 0 Comments
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If you follow WoW account security, then you've probably heard about (or personally encountered) a recent change to the way Battle.net authenticator devices work. Basically, when you log into the game, the client attempts to determine if you're logging in from your "home" computer or at least a c...

July 26th 2011 at 8:00pm 0 Comments
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For a while now, account thieves have been putting authenticators on their stolen accounts to buy more time for their scumbaggery. Blizzard has recently made that more difficult by requiring email confirmation when an authenticator is added to a Battle.net account. Rather than just logging in and p...

July 28th 2010 at 1:00pm 0 Comments
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WoW.com has learned through trusted sources close to the situation that Blizzard is giving serious consideration to making authenticators mandatory on all accounts. According to our sources, while this policy has not been implemented yet and the details are not finalized, it is a virtually forgone...

January 8th 2010 at 12:50am 0 Comments
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Oh boy. Most of us are the walking dead after BlizzCon, but let's get back to something resembling normalcy with a Queue. We're going to start off today with an important matter concerning authenticators and account security, then move on to a bit of WoW.com business and Onyxia. I'd also like to dir...

August 24th 2009 at 9:00am 0 Comments
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After getting a glimpse into the operations and motivations of a scammer, a lot of questions have arisen about the Authenticator. Can it be circumvented? Briefly and with your help, yes. Is having an Authenticator worth the hassle? Absolutely. These are just quick answers, and this is a topic worthy...

June 10th 2009 at 4:00pm 0 Comments
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Update: And, of course, as this is posted, we are pointed in the direction of a thread on the Customer Service forums indicating that this is, indeed, an error. It's currently out of stock and should be displaying as such, but the item is simply not displaying at all instead. It will return when it...

March 29th 2009 at 7:00pm 0 Comments