We don't have a lot of illusions about the geniuses at the Genius Bar or what it's like to work at the Retail Stores—let alone Apple HQ—but we do know how tight lipped they are about things. Anything, really. And their taunting us with information, however minute, we're not allowed to have only makes us want it more, so behold some of the more/less mundane details of the workings of Apple's retail chain that ThinkSecret dug up!
Unknown to many Apple retail store customers, especially those dialing AppleCare for help with the matter, at the manager's discretion any retail store is able to replace displays, laptops, or iMacs with even a single dead pixel, regardless of location. Even displays that exhibit dead pixels within the "normal" range can be replaced free of charge if the customer deems the so-called "pixel anomaly" unacceptable.
Customers who purchase any Apple-branded product up to 14 days previous to a downward price adjustment can also receive the balance of the two prices by visiting the store within two weeks of the new price going into effect and bringing their receipt with them.