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Apple addresses iPod nano screen complaints

Jan Kabili
Some iPod nano users have been complaining of scratched and cracked nano screens, according to an article earlier today at This afternoon, Apple's Senior Vice President of Worldwide Product Marketing Phil Schiller responded to those complaints at Schiller addressed the issues of scratched and broken screens separately. In response to reports of broken screens, Schiller promised that if users who have this problem contact Applecare, their iPod nanos will be replaced. He is quoted as saying: 
“This is a real but minor issue involving a vendor quality problem in a small number of units. . . . In fact, this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we’ve shipped. It is not a design issue.”

Schiller had this to say about complaints that the iPod nano screen is too vulnerable to scratching: “We have received very few calls from customers reporting this problem – we do not think this is a widespread issue. . . If customers are concerned about scratching we suggest they use one of the many iPod nano cases to protect their iPod.”

What's your experience with the iPod nano screen?


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