Scratch support: Suck disc

There's anarchy in the UK. Well, at least when it comes scratched PDZ discs:

I just got off the phone from the UK XB360 support team - as you know when the 360 launched and it was scratching discs, microsoft was replacing copies , at least of perfect dark zero - my 360 managed to scratch my copy of pd0, and its now unplayable, without my interfering with the console - having called up the UK 360 support team, they told me that they've done "research" into it, and the only way this happens is by someone "moving" the console during gameplay, so they refused to replace it- firstly thats not exact kosher seeing as its all too easy to move the 360, and secondly, its patently not true because mine seems to have managed to destroy a disc without the slightest interference.

Somebody ought to figure out just how much movement it takes to ruin a $60 DVD. You know who that someone should be? Microsoft Support.

How many other people have run into this problem and what was your experience with MS? Does not moving the console during gameplay mean we'll never see a 360 on Pimp My Ride?

[Thanks Theo]