Broken 360 from 2005? Repair it for free
Several of our readers have tipped us to the possibility that Microsoft was going to expand the warranty on all 360s manufactured in 2005, and it looks like they were right. Both Engadget and Joystiq have officially confirmed that Microsoft has acknowledged hardware problems with the first batch of Xbox 360s. In order to rectify the situation, Microsoft has decided to repair all consoles manufactured in 2005 for free. In addition, refunds will be paid to a limited group of people who have already paid for repairs, though at the moment we don't have details on exactly who qualifies for a refund. In the meantime we'd suggest readers get on the phone with customer support for more information.
Any readers out there who start the quest for a free repair or a refund, let us know how it went. We'll be sure to stay on top of this at it develops. See Microsoft's statement after the break.
[Via Joystiq]
"As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs."
