Recently, Sprint decided to cut its losses and give a number of CSRs a break from the nagging when it pulled the plug on nearly 1,200 of its mobile customers. Apparently, these whiners were dialing in "40 to 50 times as often" as the "average customer," and after failing to appease them, the firm chose to "terminate the relationship with those customers to allow them to pursue other options." As you'd imagine, some of these bicker-prone individuals are less than pleased with the outcome, and to make matters worse, the firm has also cut the cord with habitual roamers -- including some that are actually enlisted in our military. Can't a soldier (or sniveller) catch a break?
[Thanks, John F.]
Read - Sprint cancels 1,200 contracts over excessive complaining
Read - Sprint cancels traveling soldiers' cellphone
Sprint lambasted for disconnecting whiners, notorious roamers
Darren Murph|July 10, 2007 1:01 PM