Over at UneasySilence, Dan has discovered something interesting. Someone has apparently leaked a screenshot that shows a moment in an Apple customer rep's day. The screen shot includes a multi-person support session via AIM, and a customer search interface. Lou Wheeler, the CSR whose desktop was posted no longer works for Apple. I contact Lou on AIM, where he told me "With the exception of some of the sales management, it was a great work environment." If you're interested in working for Apple, check out their jobs page.