According to the Dev blog 215 players contacted CCP directly for assistance. Other numbers are missing, left to the wayside, numbers much bigger than 215. How many premium patch clients were downloaded prior to the applied fix? CCP has those numbers, but in this case, Thorsteinsson leaves an impression that CCP is downplaying the boot.ini fiasco as something that more or less only affected a handful of players. As seen in this thread and many others like it, tons of players took their own initiatives without contacting CCP at all. Anecdotal evidence alone would put the number much higher, into the thousands, but probably not in the tens of thousands. CCP has gone on to implement better testing (you know normal Windows XP installs their players actually use) procedures to improve QA procedures and practices.