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In-game mail to be reimbursed


Zarhym announced a short time ago that all mail items lost today will be reimbursed. The reimbursement of the in-game mail will happen in two steps:

  1. All items in the mail system will be sent to characters in one or more mail messages.
  2. Gold from the AH or sent through the mail will be sent in a separate message.
This applies to all mail sent within the last 15 days. We can infer that only mail sent in the last 15 days has been affected.

Do not contact a game master (GM) about this, and do not call customer support. The reimbursement will happen automatically.

Since the forums are down, you can read the full text of Zarhym's announcement after the break.
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From Zarhym:

We wanted to inform our players regarding today's extended maintenance. We experienced an error that resulted in players being unable to retrieve in-game mail from the last 15 days. Once the error was discovered, we brought down the realms immediately and began working to address this problem, and have been doing so for the duration of the day. Our decision was to enable players to continue playing World of Warcraft before the opening of Wrath of the Lich King. Work would continue on addressing issues with the in-game mail while the realms were up. This is the plan that is currently in motion.

The process from this point forward will be twofold:

1. All items that were in a mail will be sent to characters in one or more messages depending on the amount of items the character had in the mail system.
2. Gold from auction house sales or sent through mail will be sent in a separate mail.

We are working to resolve this issue, and we will keep our players informed throughout this process. In the meantime, please do not create an in-game ticket or contact phone support for this issue – multiple mails will be sent returning your items and gold automatically. We greatly appreciate your patience during this time.

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